Senior Business Systems Analyst Enterprise Process Optimizer

Rochester Housing Authority, Inc.; City of Rochester (NY); On-site; USD 68,000 - 86,000; Full time

Job summary

Rochester Housing Authority, Inc. seeks a Senior Business Analyst in Rochester, NY to bridge operational units with enterprise software platforms. The role emphasizes advanced system configuration, process optimization, software release management, and Tier-3 troubleshooting.

The incumbent will train users, develop process manuals, ensure compliance with HUD and agency policies, and support governance and data integrity across systems.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree in Business Administration, MIS, or closely related field PLUS two years of professional experience in business systems analysis, etc.
• Any Bachelor’s degree PLUS three years of experience as described above.
• Any Associate’s degree PLUS four years of experience as described above.

Responsibilities

• Interprets information and organizes it into coherent business process models within an enterprise framework.
• Manages integration of new processes with enterprise systems and technology.
• Coordinates system implementation with vendors and troubleshoots as needed.
• Facilitates meetings between user departments and IT staff to develop future state processes.
• Develops, coordinates and deploys training for system users.
• Acts to continuously improve business processes and conducts software testing.

Skills

System analysis

Functional testing

Enterprise app architectures

Written communications

Verbal communications

Team collaboration

Workload organization

Procedures & work instructions

User support

Vendor management

Reports & dashboards

Workflow analysis

Education

Bachelor’s degree in Business Administration, MIS, or related field

Any Bachelor’s degree

Any Associate’s degree

Job description

Rochester Housing Authority, Inc. seeks a Senior Business Analyst in Rochester, NY to bridge operational units with enterprise software platforms. The role emphasizes advanced system configuration, process optimization, software release management, and Tier-3 troubleshooting.

The incumbent will train users, develop process manuals, ensure compliance with HUD and agency policies, and support governance and data integrity across systems.