Senior Business Systems Analyst

Oliver James; Farmington Hills (MI); Hybrid; USD 117,000 - 143,000; Full time

Job summary

Oliver James is seeking a Senior Business Systems Analyst to lead major technology and process initiatives in an Agile SAFe environment. You’ll translate business needs into clear technical direction, guide projects from discovery to delivery, and mentor junior analysts while ensuring regulatory compliance.

The role emphasizes strong communication, stakeholder influence, and ability to manage multiple priorities across on-site and remote work arrangements.

Qualifications

• 5+ years of business analysis experience, including leading large cross-functional projects.
• Bachelor’s degree in business, IT, or a related field (or equivalent experience).
• Hands-on experience with Jira, Confluence, Lucidchart, SQL, and BI tools (Tableau/Power BI).
• Strong ability to model processes, map data, and integrate systems.
• Excellent communication and stakeholder influence at all levels.
• Ability to manage multiple priorities without losing momentum.

Responsibilities

• Dig into business operations, systems, and data to identify issues and improvements.
• Write and refine requirements, specs, processes, workflows, and data mappings.
• Diagnose root causes and propose practical solutions.
• Assist teams in adopting new tools and better practices.
• Define and track metrics to show project value.
• Plan and lead QA and user acceptance testing.
• Coordinate between stakeholders, developers, and SMEs.
• Coach junior analysts and support development.
• Ensure alignment with regulatory and compliance standards.
• Create training content and lead rollout sessions for new systems.

Skills

Business analysis

Stakeholder management

Process modeling

Data mapping

System integrations

Communication

Prioritization

Jira

Confluence

Lucidchart

SQL

Tableau

Power BI

Education

Bachelor's degree in business, IT, or related field

Tools

Jira

Confluence

Lucidchart

SQL

Tableau

Power BI

Job description

Job Title: Senior Business Systems Analyst
Type: Full Time Opportunity
Location: Farmington Hills, MI (3x a week on-site, 2x a week remote)
Salary: up to $130,000 base
**No third parties**
**Eligibility for this role requires US Citizenship or Green Card**

The Opportunity

A well-established company in the insurance space is looking for an experienced Business Systems Analyst to take the lead on high-impact technology and process initiatives. This is a senior seat at the table. You’ll guide major projects from discovery to delivery, translate business needs into clear technical direction, and help less experienced analysts sharpen their craft. The team works in an Agile environment using the SAFe framework.

Your Day-to-Day

• Dig into business operations, systems, and data to find what’s working, what isn’t, and how to fix it
• Write and refine requirements, specs, process maps, workflows, and data mappings
• Get to the bottom of tough problems and recommend practical solutions
• Help teams adopt new tools and better ways of working
• Define and track metrics that show whether a project is delivering value
• Plan and lead QA and user acceptance testing
• Keep business stakeholders, developers, and subject matter experts aligned
• Coach junior analysts and support their development
• Keep processes in line with regulatory and compliance standards
• Build training content and lead sessions when new systems roll out

What We’re Looking For

• 5+ years of business analysis experience, including leading large, cross-functional projects
• Bachelor’s degree in business, IT, or a related field, or equivalent experience
• Hands-on skill with Jira, Confluence, Lucidchart, SQL, and BI tools like Tableau or Power BI
• Solid background in process modeling, data mapping, and system integrations
• Strong communicator who can earn trust and influence decisions at any level
• Able to manage multiple priorities without losing momentum

Preferred

• CBAP or PMI-PBA certification
• Prior insurance industry experience
• SAFe or other Agile framework experience