Senior Business Support Specialist

Schneider National; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) Match

Paid time off

Incentive pay program

Tuition reimbursement

Benefits overview

Job summary

Schneider National in Green Bay is seeking a Senior Business Support Specialist to QA and improve accessorial charges through auditing. The role includes investigating collection disputes, identifying revenue opportunities, and enhancing accessorial processes.

You will serve as the primary contact for escalated accessorial questions and collaborate with stakeholders to drive improvements. The position requires a high school diploma or GED and 2+ years in customer service, with a focus on

Qualifications

• High school diploma or GED required or equivalent.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Responsibilities

• Act as the primary contact for escalated accessorial questions and issues.
• Build relationships with internal and external customers through open communication and timely problem resolution.
• Identify potential process concerns and work with accessorial stakeholders to resolve them.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key performance indicators for detention measurements.

Skills

Customer service experience

Multitasking

Accessorial systems knowledge

Education

High school diploma or GED

Job description

Job overview

Schneider is seeking a Senior Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Senior Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes.

Responsibilities

• Act as the primary contact for escalated accessional questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Skills and qualifications

• High school diploma or GED.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Pay and benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.