Senior Business Relationship Manager (Information Technology Analyst/Programmer III)

City of Phoenix; Phoenix (AZ); On-site; USD 84,000 - 124,000; Full time

Benefits offered by this job

Pension information

401(a) and 457 plans

Healthcare options (HMO/PPO/HSA)

Post-Employment Health Plan 150$

Wellness incentive

Dental, vision, life insurance

Long-term disability

Free public transit pass

Tuition reimbursement up to 6500$

Paid time off: holidays, vacation, and

Parental leave up to 12 weeks

Student loan forgiveness program

Job summary

City of Phoenix is seeking a Senior Business Relationship Manager to act as the senior connector between business stakeholders and Technology Services, overseeing the enterprise application portfolio supporting municipal water/wastewater.

The role reports to the Technology Services Operations Manager and requires strong leadership in business engagement, requirements, and governance across a complex organization.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum three years in applications analysis, programming, or systems analysis with project leadership.
• Experience documenting requirements, processes, and SOPs is preferred.

Responsibilities

• Owning key business relationships and serving as the senior connector to Technology Services.
• Leading portfolio assessments and ensuring business voice translates to actionable technical direction.
• Leading business engagement with stakeholders and vendors while applying a business-value framework.
• Directing documentation and SOPs to keep portfolio decisions well-governed.

Skills

Business relationship management

Stakeholder engagement

Power BI

Account management

Technology sales

Consulting

Education

Bachelor's degree in computer science, computer information systems, business administration, mathematics, or related field

Job description

About This Position

Phoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services. Phoenix is a young, progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options and endless outdoor opportunities.

The City of Phoenix Water Services Department (WSD) Technology Services Division is seeking a Senior Business Relationship Manager (SBRM) to serve as the senior connector between business stakeholders and Technology Services, providing strategic, business-level oversight of the enterprise application portfolio supporting municipal water and wastewater services. This position reports to the Technology Services Operations Manager.

This Role Is Responsible For

• Owning key business relationships
• Leading business-level application portfolio assessments
• Ensuring the business voice is clearly captured and translated into clear direction technical teams can act upon
• Leading business engagement conversations with department stakeholders and vendors
• Applying a business-value framework to evaluate where applications sit in their lifecycle
• Directing the documentation and standard operating procedures that keep portfolio decisions consistent and well-governed

Salary

Pay Range: $84,094.40 to $124,259.20 annually.

Hiring Range: $84,094.40 to $118,352.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Three years of experience in applications analysis and programming, systems analysis and design; including project leader responsibility.
• Bachelor's degree in computer science, computer information systems, business administration, mathematics, or related field.
• Other combinations of experience and education, which meet the minimum requirements, may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• 5 years of experience in/with:
  • Business relationship management, account management, technology sales, consulting, or stakeholder engagement within a large, complex organization.
• 3 years of experience in/with:
  • Managing relationships between business stakeholders and technology organizations to identify needs, resolve issues, and align technology services with business objectives.
  • Developing and documenting business requirements, business processes, lifecycle documentation, or standard operating procedures.
  • Assessing technology or application portfolios and supporting modernization, lifecycle, investment, or disposition decisions.
• 2 years of experience in/with:
  • Supporting application migration, modernization, or major technology initiatives from a business requirements or stakeholder perspective.
  • Supporting governance bodies, business review committees, technology investment reviews, or similar decision-making processes.
  • Supervising, leading, or mentoring business engagement, business analysis, or other professional staff.
  • Applying business-value portfolio frameworks to technology or application decisions.
• 1 year of experience in/with:
  • Supporting technology-related budget planning, vendor coordination, SAP, financial reporting, or performance reporting in a business-support capacity.
  • Developing dashboards, scorecards, or executive reporting using Power BI or comparable business intelligence tools.

Recruitment Dates

Recruitment closes October 29, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Info Tech Analyst/Prg III, JC:09670, ID# 63210, 10/15/2026, USM, JG, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.