Senior Business Project and Program Manager

Winged IT; United States; Remote; USD 39.000 - 41.000; Vollzeit

Benefits dieser Stelle

Fully remote from Poland

Long-term collaboration

Key role in growing company

Personal development

Multinational team

Exposure to new technologies

Zusammenfassung

Winged IT is seeking a Senior Project Manager to lead the Service AI portfolio within a global biotech context. The role focuses on governance, stakeholder management, and business alignment, rather than deep technical work.

You will coordinate across regional service teams, external partners, and supporting tech functions to deliver strategic objectives, manage risk, and drive measurable business impact. Fluency in English is required.

Qualifikationen

• Master’s degree in business, engineering, economics, or related field.
• PM/Program certification (PMP, PRINCE2, Agile, Scrum) preferred.
• 7+ years in large-scale transformation programs in global matrices.
• Experience handling senior executives and cross-functional teams.
• English fluency and strong communication skills.

Aufgaben

• Manage Service AI Program Roadmap end to end, with budget control.
• Translate objectives into plans, milestones, responsibilities, and outcomes.
• Coordinate regional teams, partners, and supporting tech functions.
• Lead Steering Committee updates and stage-gate reviews.
• Identify risks and drive mitigation across programs.
• Prepare executive-ready presentations.

Kenntnisse

English fluency

Stakeholder management

Executive presentation

Communication skills

Ausbildung

Master’s degree or related field

PMP/PRINCE2/Agile/Scrum certification

Jobbeschreibung

Senior Business Project and Program Manager

Location: Remotely from Poland

Rate: 110 - 115 PLN/h

Cooperation model: B2B or Employment Contract

Recruitment process: 2 online interviews

We are looking for a Senior Project Manager to join a leading global biotech company.
The role is based within its Diagnostics division, which provides in vitro diagnostic solutions, laboratory automation, advanced systems, and testing technologies that support faster and more accurate clinical decisions.
This is a business-oriented program management role rather than an IT position. Within Global Customer Support, you will lead the Service AI portfolio, including Service Copilot, Online Support Chatbot, VoiceBots, Automated Call Summarization, and Field Service AI Augmentation.
Your primary responsibility will be to turn strategic objectives into coordinated business execution across global and regional service teams. Success in this position will depend more on stakeholder management, business understanding, governance, communication, and organizational alignment than on detailed technical expertise.

Your role is:

ProgramExecution&Governance

• Manage the Service AI Program Roadmap end to end, ensuring timely delivery, budget control, and alignment with Global Service Leadership priorities.
• Translate strategic objectives into clear plans, milestones, responsibilities, and measurable business outcomes.
• Coordinate multidisciplinary business streams, regional teams, external partners, and supporting technology functions.
• Lead Steering Committee updates, business-case refinements, decision-making processes, and stage-gate evaluations.
• Identify program risks, dependencies, conflicts, and organizational barriers, and ensure they are addressed effectively.

StakeholderManagement & BusinessAlignment

• Build strong relationships with senior leaders, business owners, regional representatives, service teams, external vendors, and other key stakeholders.
• Facilitate alignment between global strategy and regional or local business needs.
• Manage expectations and maintain transparent communication across stakeholder groups with different priorities.
• Influence decisions without direct authority and create commitment around common goals.
• Prepare clear, concise, and business-focused presentations for executive and operational audiences.

KPIAlignment&Adoption

• Define and monitor business, operational, and adoption indicators across regions.
• Track employee adoption, customer service outcomes, cost avoidance, case-volume reduction, and improvements in resolution time.
• Ensure that success is measured not only by solution delivery but also by business impact and sustainable adoption.
• Work with regional and operational teams to identify barriers and agree on corrective actions.

Coordinate cooperation between Customer Support, Field Service, business operations, Change Management, Communications, People, Learning, Data, and technology teams.

Work closely with the Change Management Lead to manage workforce impact, change fatigue, and employee concerns.

Support the transition of Customer Care and Field Service teams to new processes and ways of working.

Ensure that business requirements remain central throughout design, testing, implementation, and adoption activities.

Your skills and experience:

• Master’s degree in Business Administration, Management, Engineering, Economics, or a related field.
• A project or program management certification, such as PMP, PRINCE2, Agile, or Scrum, is strongly preferred.
• At least 7 years of project or program management experience within large-scale business transformation programs in global matrix organizations.
• Strong experience managing complex stakeholder environments involving senior executives, business functions, regional teams, and external partners.
• Experience within Customer Care, Customer Service, Field Service, contact centers, or global service operations is highly valuable.
• Previous involvement in digital, automation, AI-enabled, or process transformation programs is an advantage, but detailed technical expertise is not required.
• Strong business acumen and the ability to connect program activities with operational and commercial outcomes.
• Excellent communication, facilitation, negotiation, and executive presentation skills.
• High emotional intelligence, diplomacy, resilience, and the ability to handle difficult conversations.
• Ability to influence without authority, resolve conflicts, and create alignment between teams with competing priorities.
• Strong organizational skills and the ability to maintain clarity in a complex, fast-changing environment.
• Fluency in English.

We offer:

• Fully remote work from Poland;
• Stable and long-term collaboration;
• The possibility to play a key role in a rapidly growing company;
• A great opportunity for personal development, support, and training;
• The possibility to work in a friendly, multinational team of experts;
• Contact with the newest technologies.