Senior Business Process & Risk Analyst (Hybrid)

First Citizens; Jacksonville (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

First Citizens Bank is seeking a Business Process Specialist to partner with risk and process owners in Commercial Bank. This hybrid role requires collaboration across teams to implement process improvements while aligning with risk and regulatory requirements.

You will guide documentation, capability mapping, and risk-based engagements to support onboarding, sales, lending, and client migrations. Candidates should have a Bachelor's degree and 2+ years of experience (or a relevant combination).

Qualifications

• Bachelor's Degree and 2 years' experience.
• High School Diploma or GED/Equivalent and 6 years' experience in
• Experience in Collections, Recovery, and/or Asset Management is preferred.

Responsibilities

• Cross-Functional Collaboration - Works across teams and divisions to ensure alignment and support for process execution.
• Process Management/Continuous Improvement - Guides process expertise, updates documentation, maps, and tools.
• Risk Engagement- Maintains understanding of risk program requirements and coordinating with first line risk teams.

Skills

Cross-functional collaboration

Process management

Risk assessment & mitigation

Data analysis

Stakeholder management

Project management

Attention to detail

Regulatory knowledge

Education

Bachelor's Degree

Tools

Process mapping (Visio)

Data visualization (Tableau)

Job description

First Citizens Bank is seeking a Business Process Specialist to partner with risk and process owners in Commercial Bank. This hybrid role requires collaboration across teams to implement process improvements while aligning with risk and regulatory requirements.

You will guide documentation, capability mapping, and risk-based engagements to support onboarding, sales, lending, and client migrations. Candidates should have a Bachelor's degree and 2+ years of experience (or a relevant combination).