Business Process Analyst III - Operations

First Citizens Bank; Portsmouth (NH); Hybrid; USD 90,000 - 125,000; Full time

Job summary

First Citizens Bank Equipment Finance is seeking a skilled business process professional to partner with collections, recovery, and risk teams. You will document, manage, and improve processes across programs, including client onboarding, sales and lending, and client migration, while ensuring compliance and operational efficiency.

The role functions as a subject-matter expert, coordinating with project and program leads to minimize client and associate impact, supporting risk framework

Qualifications

• Bachelor's Degree with 2+ years of experience or High School Diploma with 6+ years experience
• Strong business process and project management skills
• Attention to detail and data analysis abilities
• Knowledge of risk programs and regulatory requirements
• Experience with process mapping and continuous improvement
• Familiarity with risk and control frameworks within banking

Responsibilities

• Collaborate across teams to align processes with requirements and risk controls
• Drive continuous improvement and document processes, maps, and tools
• Engage with risk programs (RCSA, Issues Management, Operational Risk Events) to ensure compliance

Skills

Business process

Project management

Attention to detail

Risk programs

Process mapping

Data analysis

Capability planning

Process improvement

Risk assessment

Stakeholder management

Strategy execution

Regulatory knowledge

Product management

Education

Bachelor's Degree with 2 years' experience

High School Diploma or GED/Equivalent with 6 years' experience

Job description

Overview

This is a hybrid role with the expectation that time working will be 4 days inside our Jacksonville FL or Portsmouth NH offices and 1 day remotely.

We are looking for candidates who are within a commutable/drivable distance to our Jacksonville, FL or Portsmouth, NH offices

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. FCB EF provides a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers.

This position is responsible for working with the respective business process owners (Collections, Recovery, End of Lease) and business teams to develop, maintain, manage, and drive continuous improvement of their assigned processes across programs that are driving transformation and modernization. These business programs include cross-functional programs such as client onboarding, sales and lending, and client migration programs. Ensures assigned processes are well documented, performing as expected, supported by necessary tools, and enhanced when deficiencies are identified. This includes providing subject matter expert support, such as capability mapping, & partnering with process stakeholders, first line risk, and others to execute against risk framework activities when triggered, including, but not limited to, Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management, among others. Have an expert-level understanding of processes executed within Commercial Bank, as well as principles and best practices associated with managing & maintaining processes.

This role leverages this knowledge to partner with both the business and the first line risk program teams to execute against the business strategic and risk related goals. This position serves as a subject matter expert in process management and may provide guidance to other department associates as needed. This role is not a program manager, but coordinates with different project and program leads to ensure that impacts to business processes are understood and sequenced to minimize impact on clients and associates.

Responsibilities & Qualifications

Duties & Responsibilities

• Cross-Functional Collaboration - Works across teams and divisions impacted by their assigned processes to ensure appropriate alignment & support for process execution. Includes work associated with assessing impact of requirements changes from business-driven process improvement, policy/standard updates, or risk assessment & remediation. As part of cross-functional groups, represents Commercial Bank and provides subject matter expertise on how the process is executed, monitored, managed and impacted (as applicable). Provides necessary feedback to first line risk team to support management of risk within Commercial Bank. Partners with the business and frontline risk team when gaps are identified to ensure resulting action meets the requirements of the program, enterprise risk framework & regulatory expectations. May support more senior-level business process roles in carrying out these functions.
• Process Management/Continuous Improvement - Serves as a business process subject matter expert within the Commercial Bank, providing guidance and process expertise to ensure appropriate and effective management of assigned processes, including gap identification when the process doesn't perform as expected and identifying operating efficiency/improvement opportunities. Ensures the appropriate engagement of first line risk teams to align on the actions needed to drive compliance with internal rules and external regulations. Analyzes and understands processes with Commercial Bank to understand current and future impacts arising from technology, policy/standard, requirements, etc. changes to ensure business readiness to execute against the change. Drives process change implementation, including ensuring documentation, system, tools, maps are updated. May support more senior-level business process roles in carrying out these functions.
• Risk Engagement- Maintains an understanding and satisfactory resolution of work related to enterprise risk program requirements, including, but not limited to, execution against Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management requirements in partnership with first line risk team. Ensures adequate knowledge of regulatory expectations, Commercial Bank’s risk environment and risk appetite, as well as related policies, standards and procedures applicable to assigned processes to ensure execution alignment. May support more senior-level business process roles with carrying out these functions.

Basic Qualifications

Bachelor's Degree and 2 years' experience

-OR-

High School Diploma or GED/Equivalent and 6 years' experience in

Position Specific Skills

• Business process skills
• Project management skills
• Attention to detail
• Knowledge of risk programs
• Process mapping and analysis skills
• Collections, Recovery, and/or Asset Management experience
• Data analysis and reporting skills
• Capability-based planning
• Process improvement
• Risk assessment and mitigation skills
• Stakeholder management and collaboration skills
• Strategy translation into actionable deliverables
• Knowledge of risk techniques, practices, and control frameworks. Knowledge of various banking and government regulatory requirements and processes
• Ability to work effectively with associates, senior management, and various committees
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
• Knowledge of product management and supporting risk management programs within a product organization

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.