Senior Business Process Excellence Lead

Quantum Technologies. LLC; Chicago, Northern (IL, KY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Quantum Technologies LLC seeks a Business Process SME to lead analysis, design, optimization, and governance of end-to-end processes across functions in the Chicago area.

You will translate strategic objectives into compliant, measurable processes, partner with IT, solution architects, and business stakeholders to enable automation, improve risk controls, and sustain improvements through training and governance.

Qualifications

• Proven experience as a Business Process SME, Business Analyst, or Process Manager in the relevant industry or functional domain.
• Strong capability in process mapping and modeling techniques (e.g., BPMN, swimlane diagrams).
• Experience defining business requirements, use cases, and acceptance criteria for process-led changes.
• Practical knowledge of process improvement methodologies such as Lean, Six Sigma, Kaizen, or similar.
• Excellent stakeholder management and facilitation skills, able to influence cross-functional teams.
• Strong written and verbal communication skills, able to produce clear documentation and run effective workshops.
• Data-driven mindset with experience defining and monitoring KPIs and using metrics to drive decisions.

Responsibilities

• Act as the primary business authority on end-to-end processes within the assigned domain, providing deep operational knowledge and decision support.
• Analyze current-state processes to identify inefficiencies, bottlenecks, compliance gaps, and opportunities for automation or cost reduction.
• Design and document future-state processes, detailed process maps, policies, procedures, and standard operating procedures (SOPs).
• Define business requirements, acceptance criteria, and process KPIs to support solution delivery, automation, and continuous improvement.
• Collaborate with stakeholders to prioritize process changes, build business cases, and estimate benefits and risks.
• Work closely with IT, solution architects, and developers to ensure technical solutions align with business needs and process design.
• Support implementation of process changes, including testing, training, and adoption activities; validate that solutions meet business requirements.
• Establish and maintain process governance, controls, and compliance standards; monitor process performance and lead remediation where needed.
• Mentor and enable process owners and frontline teams to sustain improvements and incorporate best practices.
• Facilitate workshops, walk-throughs, and stakeholder reviews to drive alignment and secure buy-in.

Skills

Process mapping

Stakeholder management

BPMN

Requirements definition

Data-driven mindset

Education

Bachelor's degree

CBAP

Tools

Visio

Lucidchart

Signavio

Jira

Confluence

Job description

Quantum Technologies LLC seeks a Business Process SME to lead analysis, design, optimization, and governance of end-to-end processes across functions in the Chicago area.

You will translate strategic objectives into compliant, measurable processes, partner with IT, solution architects, and business stakeholders to enable automation, improve risk controls, and sustain improvements through training and governance.