Business Operations Manager

Big Internet Seller Services Inc; United States; On-site; USD 122,000 - 190,000; Full time

Job summary

Headway is redefining access to mental healthcare and is seeking a Business Operations Manager to lead high-impact cross-functional initiatives. You will partner with Product, Data, and Operations to shape objectives, translate insights into actionable plans, and design scalable systems that improve efficiency and growth.

You will mentor team members, drive durable impact across the organization, and navigate ambiguity with strong judgment while aligning stakeholders to business results.

Qualifications

• 7+ years of experience in operational roles at high-growth companies.
• Data is your first language; you enjoy digging through complex data.
• Able to navigate ambiguity and drive cross-functional alignment.

Responsibilities

• Design and build foundations for 0-1 initiatives within Business Operations.
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes.
• Assess and analyze data to develop strategies, identify improvements, and drive OKRs.
• Build and manage a growing team to achieve objectives.

Skills

Data analysis

Cross-functional collaboration

Strategic thinking

Operations management

Stakeholder management

Autonomy

Growth mindset

Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

As a Business Operations Manager, you will lead high-impact, cross-functional initiatives that span teams and pods. You’ll operate as a thought partner to Product, Data, and Operations leaders – helping shape objectives, influence priorities, and translate complex insights into actionable plans. In addition to owning critical operational workflows, you’ll design scalable systems, mentor team members, and drive initiatives that create durable, measurable impact across the organization. This role requires strong judgment, comfort with ambiguity, and the ability to drive alignment and execution across the organization.

What you’ll do at Headway

Design and build foundations for a variety of 0-1 initiatives within the Business Operations function.

Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.

Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.

Build and manage a growing team to achieve these objectives.

You’ll be great for this role if you:

• 7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
• Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
• You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
• You are a collaborator that proactively partners across teams while holding teams accountable for business results.
• You seek an environment that fosters individual growth through open-feedback and high-autonomy.
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare

Compensation:

The expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

Benefits:

• Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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