Senior Business Operations & Execution Lead

Performance AI; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Annual bonus up to 10% of base salary

Paid time off and paid sick leave

Job summary

Performance AI is hiring a Business Operations Manager to build the operating foundation required to scale a growing enterprise AI company. You will work closely with the COO and CEO to turn leadership priorities into accountable plans and ensure important commitments do not fall through the cracks.

You will establish company-wide operating discipline, dashboards, and accountability systems, coordinating onboarding, compliance, vendor, and contract processes.

Qualifications

• 5+ years of relevant experience in business operations, program management, corporate operations, or related field.
• Ability to translate leadership priorities into clear plans with owners, deadlines, milestones, dependencies, and risks.
• Strong project-management and cross-functional execution skills.
• The ability to establish accountability across peers and senior stakeholders without relying on direct authority.

Responsibilities

• Establishing the company’s operating cadence, including leadership meetings, quarterly priorities, decision logs, KPI reviews, and action tracking.
• Translating strategic priorities into clear plans with owners, deadlines, milestones, dependencies, and risks.
• Building company-wide dashboards, executive reports, operating procedures, and accountability systems.
• Managing cross-functional initiatives and escalating blockers before they affect customers, revenue, compliance, or delivery.
• Coordinating employee onboarding, offboarding, payroll inputs, benefits administration, background checks, equipment, access, and documentation.
• Supporting SOC 2, HIPAA, privacy, security, and customer compliance programs through evidence collection, remediation tracking, and audit readiness.
• Managing contract workflows, vendor onboarding, renewals, insurance records, procurement controls, and corporate documentation.
• Coordinating invoicing, accounts receivable, vendor payments, financial reporting inputs, and external accounting providers.
• Creating consistent sales-to-implementation handoffs, customer onboarding plans, status reporting, training coordination, launch readiness, and acceptance tracking.

Skills

Project management

Cross-functional execution

Executive communication

Accountability

Written communication

Problem solving

Decision making

Job description

Performance AI is hiring a Business Operations Manager to build the operating foundation required to scale a growing enterprise AI company. You will work closely with the COO and CEO to turn leadership priorities into accountable plans and ensure important commitments do not fall through the cracks.

You will establish company-wide operating discipline, dashboards, and accountability systems, coordinating onboarding, compliance, vendor, and contract processes.