Senior Business Operations Analyst | Revenue Assurance

Remote; San Francisco (CA); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Remote work within Brazil

Flexible schedule

Home office setup reimbursement

Healthcare coverage

Job summary

Senior Business Operations Analyst | Revenue Assurance position listed on behalf of a partner company. Based in Brazil, the role focuses on safeguarding revenue accuracy across complex billing and payments operations.

You will investigate incidents, identify root causes, and implement corrective actions with Finance, IT, Billing, Payments, and Operations teams. Ownership of the RAID tool enables discrepancy analyses and process improvements.

Qualifications

• Minimum experience in Business Operations is required.
• Experience in agile product and engineering environments is required.
• Hands-on SQL experience with relational databases (PostgreSQL or MySQL) is mandatory.
• Strong analytical skills and attention to detail.
• Excellent written and spoken Portuguese and English.

Responsibilities

• Investigate incidents across Billing, Payments, Invoicing, Identity, Fraud, and Master Data to identify anomalies and root causes.
• Collaborate with multiple teams to resolve revenue assurance risks and implement corrective actions.
• Document services, billing processes, investigations, findings, analyses, and resolutions.
• Ensure billing accuracy across recurrences, subscriptions, and upsells.
• Operate and promote use of the RAID tool for discrepancy analyses.

Skills

Business Operations

Agile product & engineering

SQL

Analytical skills

Portuguese & English communication

Tools

PostgreSQL

MySQL

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Operations Analyst | Revenue Assurance based in Brazil.

We are seeking an analytical and detail-oriented Senior Business Operations Analyst to help safeguard revenue accuracy and integrity across complex billing and payment operations. In this role, you will investigate incidents across multiple business systems, identify root causes, and prevent operational discrepancies from becoming financial losses. You will work closely with Finance, IT, Billing, Payments, and Operations teams to strengthen processes and ensure reliable revenue flows. You will also take ownership of the Revenue Assurance Integrity Driller (RAID) tool, conducting discrepancy analyses and supporting its use across teams. This is an opportunity to contribute to a growing, cross-functional function where your insights and recommendations will have a measurable impact on business performance.

Accountabilities:

• Investigate incidents involving Billing, Payments, Invoicing, Identity, Fraud, and Client Master Data to identify anomalies, clarify issues, determine root causes, and estimate potential revenue losses.

• Monitor identified issues and potential changes in their root causes, ensuring recommended corrective actions are implemented effectively.

• Collaborate with Billing, Payments, Invoicing, Identity, Fraud, Finance, IT, and Operations teams to identify and resolve revenue assurance risks.

• Maintain comprehensive documentation of services, billing processes, investigations, findings, analyses, and resolutions to support tracking and recurring issue analysis.

• Ensure billing accuracy throughout the full process, from initial issue analysis to billing services, including recurrences, subscriptions, and upsells.

• Operate and maintain the Revenue Assurance Integrity Driller (RAID) tool, performing discrepancy analyses and helping other teams use it effectively.

• Promote a proactive approach to operational quality, process integrity, and continuous improvement.

• Contribute to a supportive and collaborative work environment that values personal and team well-being.

Requirements:

• Previous experience in Business Operations is mandatory.

• Experience working in Product and Engineering agile environments, including microservices architectures and direct involvement in IT Operations.

• Practical experience with SQL and relational databases such as PostgreSQL or MySQL is mandatory.

• Strong analytical skills, attention to detail, and the ability to identify patterns and discrepancies.

• Excellent written and verbal communication skills in both Portuguese and English.

• Ability to translate complex billing and revenue issues into clear, actionable insights for technical and non-technical stakeholders.

• A strong software quality mindset, including familiarity with testing and test automation practices.

• Comfortable using AI tools such as Claude or Gemini to accelerate data analysis, documentation, and daily operational tasks.

• Proactive, collaborative, and solution-oriented approach to problem-solving.

• Familiarity with internal business workflows in a similar organization is considered an advantage.

Benefits:

• Remote work: Work from anywhere within Brazil.

• Flexible work model: Access to remote and hybrid arrangements, with the specific model for this role discussed during recruitment.

• Home office support: Reimbursement to help set up your home workspace.

• Flexible schedule: Coordinate working hours with your team and leadership based on time zones, business needs, and personal routines.

• Wellness membership: Free Gold+ membership with access to gyms, studios, digital fitness programs, meditation, nutrition, and wellness resources. You can also add up to three family members.

• Emotional well-being: Access to a comprehensive program offering up to 52 individual therapy sessions per year, along with on-demand content.

• Healthcare coverage: Health, dental, and life insurance.

• Paid time off: Vacation eligibility after six months, plus three additional days off per year, one extra day for each year of tenure (up to five additional days), and a birthday day off.

• Paid parental leave: 100% paid parental leave for all new parents, with extended leave and a gradual part-time return period for birth parents.

• Career development: Access to learning platforms, interactive development sessions, personalized growth plans, and internal career opportunities.

• Supportive culture: A collaborative, inclusive environment focused on employee well-being, open communication, and continuous learning.