Senior Business Operations Analyst

Interactive Resources; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Interactive Resources is seeking a Business Operations Analyst to drive efficiency and standardize workflows across departments. You will lead process improvements, develop performance metrics, and support cross-functional projects with a focus on automation and scalable processes.

The role requires strong analytical capabilities, advanced Excel skills, and experience with CRM/ERP or project management tools.

Qualifications

• Bachelor’s degree in Business, Operations, or a related field.
• 5–8 years of experience in operations, business analysis, or project management.
• Strong analytical and problem-solving skills.
• Proven experience leading cross-functional initiatives.
• Advanced Excel and data analysis skills.
• Experience with CRM, ERP, or project management tools.

Responsibilities

• Evaluate and optimize business processes to improve efficiency and scalability.
• Develop and implement operational best practices.
• Standardize workflows across departments.
• Identify and implement automation opportunities.
• Manage operational projects from planning through execution.
• Lead and support strategic initiatives.
• Coordinate project timelines and deliverables.
• Monitor budgets, milestones, and overall progress.
• Report updates to executive leadership.
• Identify and resolve operational roadblocks.
• Document and maintain SOPs.
• Analyze workflows to identify efficiency gains.
• Recommend and implement technology enhancements.
• Develop scalable, repeatable operational processes.
• Develop and track KPIs and dashboards.
• Monitor departmental performance and operational trends.
• Analyze data to support decision-making.
• Prepare reports and insights for executive leadership.
• Assist with strategic planning initiatives.
• Partner closely with Finance, Client Success, HR, IT, Operations, Implementation, Compliance.
• Manage relationships with operational vendors.
• Evaluate and recommend software platforms.
• Support system implementations and integrations.
• Ensure technology solutions align with business needs.

Skills

Analytical skills

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Business/Operations

Tools

CRM

ERP

Project management tools

Job description

The Business Operations Analyst is responsible for driving operational efficiency across the organization. This role leads process improvement initiatives, develops performance metrics, supports cross-functional projects, and ensures consistency across departments. The Analyst serves as a key liaison between executive leadership and operational teams.

Key Responsibilities

Operational Leadership

• Evaluate and optimize business processes to improve efficiency and scalability
• Develop and implement operational best practices
• Standardize workflows across departments
• Identify and implement automation opportunities
• Manage operational projects from planning through execution

Project Management

• Lead and support strategic initiatives
• Coordinate project timelines and deliverables
• Monitor budgets, milestones, and overall progress
• Report updates to executive leadership
• Identify and resolve operational roadblocks

Process Improvement

• Document and maintain Standard Operating Procedures (SOPs)
• Analyze workflows to identify efficiency gains
• Recommend and implement technology enhancements
• Develop scalable, repeatable operational processes

Performance & Reporting

• Develop and track key performance indicators (KPIs) and dashboards
• Monitor departmental performance and operational trends
• Analyze data to support decision-making
• Prepare reports and insights for executive leadership
• Assist with strategic planning initiatives

Cross-Functional Collaboration

Partner closely with:

• Finance
• Client Success
• Human Resources
• IT
• Operations
• Implementation
• Compliance
• Manage relationships with operational vendors
• Evaluate and recommend software platforms
• Support system implementations and integrations
• Ensure technology solutions align with business needs

Compliance & Risk Management

• Support internal controls and compliance initiatives
• Ensure adherence to operational policies and procedures
• Assist with audit preparation and execution

Qualifications

• Bachelor’s degree in Business, Operations, or a related field
• 5–8 years of experience in operations, business analysis, or project management
• Strong analytical and problem-solving skills
• Proven experience leading cross-functional initiatives
• Advanced Excel and data analysis skills
• Experience with CRM, ERP, or project management tools

Preferred Experience

• Healthcare, Insurance, or Third-Party Administration (TPA)