Senior Business Office Patient Call Coordinator

Austin Regional Clinic; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Business Office Patient Call Coordinator to enhance patient experiences through effective appointment scheduling and exceptional customer service. This role involves managing patient calls, booking appointments for various specialties, and ensuring compliance with organizational standards. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and have a keen understanding of medical terminology. Join a respected medical group known for its commitment to employee satisfaction and professional growth, and be part of a team dedicated to delivering quality care to the community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Child Care Assistance

Health & Fitness Programs

Long Term Disability

Life Insurance

Time Off

Qualifications

• High school diploma or GED required; experience in customer service preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Book patient appointments and manage scheduling for specialty care providers.
• Provide excellent customer service as the initial point of contact.

Skills

Verbal and written communication skills

Knowledge of medical terminology

Interpersonal skills

Problem-solving skills

Ability to manage competing priorities

Education

High school diploma or GED

Experience in a medical setting

Experience in customer service

Tools

Electronic Medical Record System (Epic)

Windows PC

Job description

Senior Business Office Patient Call Coordinator

Job Category: Office & Clerical

Requisition Number: SENIO007903

Posted: March 12, 2025

Full-Time

Locations

Administration
6210 US-290 E
Austin, TX 78723, USA

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit our careers page.

PURPOSE

In a call center like environment, supports business office operations by actively listening to callers and booking appropriate specialty care appointment types following provider restrictions. Serves as initial point of contact and represents organization by providing excellent customer service. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Responsible for booking patient appointments for specialty care providers utilizing an electronic medical record system, Epic.
• Supports specialties including Allergy and Asthma, Cardiology, ENT, Audiology, Dermatology, Gastroenterology, General Surgery, Neurology, Orthopedics, Podiatry, Sports Medicine, and Rheumatology.
• Confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Adheres to scheduling protocols for multiple locations and provider restrictions.
• Uses electronic resource material as needed to support efficient appointment scheduling.
• Performs within department metrics and call standards.
• Screens and directs incoming calls as needed.
• Verifies scheduling accuracy of MyChart appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Works holiday shift(s) as required by Company policy.
• Follows assigned work schedule, promptly returning from break and lunch periods.
• Regular and dependable attendance.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting. Experience working in customer service. Six (6) months or more experience working in the Patient Call Coordinator role or similar experience.

Knowledge, Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with ICD and CPT coding methodology.
• Knowledge of medical insurance.
• Keyboarding ability.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday through Friday from 8am to 5pm.