Lifeline Call Taker - Overnight Shifts Available ($20/hr)

ProPivotal; Framingham (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Lifeline Call Taker for overnight shifts. In this vital role, you will provide crucial support to individuals in distress, utilizing your empathy and communication skills. Your ability to remain calm and composed during crisis situations will be essential. With a focus on emotional support, you will engage with callers, ensuring they feel heard and understood. This position requires a high school diploma and offers a competitive hourly wage, making it a rewarding opportunity for those passionate about helping others. If you are ready to make a difference, we want to hear from you!

Qualifications

• High school diploma or GED required.
• Experience in call-center roles providing emotional support is preferred.

Responsibilities

• Provide support to individuals in distress via phone.
• Remain calm while deescalating crisis situations.

Skills

Empathy

Crisis De-escalation

Telephone Communication

Emotional Support

Education

High School Diploma or GED

Tools

Microsoft Office

Google Chrome

Database Software

Job description

Lifeline Call Taker - Overnight Shifts Available ($20/hr)

Join our team as a Lifeline Call Taker and provide crucial support to individuals in distress.

What we are looking for:

• High school diploma or GED
• Previous experience in telephone/call-center roles, especially those involving emotional support, is highly preferred
• Competent with Microsoft Office, Word, Excel, databases, and other software systems
• Ability to remain calm and composed while deescalating crisis situations while showing very high levels of empathy
• Must attend training in Framingham, MA
• Requires a Mac (Google Chrome access) or PC, reliable Wi-Fi, and a headset with a microphone compatible with the computer
• Must have a quiet workspace for working from home