Business Office Patient Call Coordinator

Austin Regional Clinic; Austin (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Business Office Patient Call Coordinator to join their dynamic team. This role is pivotal in ensuring smooth patient interactions by booking appointments, verifying insurance, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and problem-solving skills. This innovative firm offers a supportive work culture with opportunities for professional growth and a comprehensive benefits package. If you are passionate about patient care and want to make a difference in the healthcare field, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

PTO

401(k)

Life Insurance

Tuition Reimbursement

Child Care Assistance

Health & Fitness Programs

Qualifications

• High school diploma or GED required; experience in medical settings preferred.
• Excellent verbal, written, and interpersonal communication skills are essential.

Responsibilities

• Book patient appointments and confirm demographic information.
• Verify insurance eligibility and schedule accuracy.

Skills

Verbal and written communication skills

Knowledge of medical terminology

Interpersonal skills

Problem-solving skills

Ability to manage competing priorities

Teamwork

Computer and keyboarding skills

Bilingual English/Spanish

Education

High school diploma or GED

Experience in a medical setting

Experience in customer service

Tools

PC in a Windows environment

MyChart

Job description

Business Office Patient Call Coordinator

Job Category: Office & Clerical

Requisition Number: BUSIN007848

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• Posted: March 24, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Administration
6210 US-290 E
Austin, TX 78723, USA

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit our careers page.

PURPOSE

Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Works in appointments and is responsible for booking patient appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Adheres to scheduling protocols for multiple locations and specialties.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Screens and directs incoming calls as needed.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies scheduling accuracy of MyChart appointments.
• Books follow up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Works holiday shift(s) as required by Company policy.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.

OTHER DUTIES AND RESPONSIBILITIES

• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish.

Knowledge, Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Excellent interpersonal and problem-solving skills.
• Ability to manage competing priorities.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to work in a team environment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.

Work Schedule: Mon - Tues 8:30 AM - 5 PM; Wed 8 AM - 12 PM - Remote Opportunity once in-person training is completed.