Senior Business Manager, Ops Transformation & Strategy

Capital One; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Senior Business Manager for the Retail Bank Strategy & Analytics team in Virginia. You will guide a team of Business Analysts to define and drive a multi-year Bank Operations transformation, partnering with Product, Tech, and Operations to eliminate friction, consolidate legacy systems, and deploy end-to-end agentic workflows and GenAI capabilities.

You will mentor the team, translate metrics for executives, and build scalable staffing models to realize operational

Qualifications

• Bachelor’s degree required.
• Experience in quantitative analysis (3+ years).
• Experience in qualitative analysis (3+ years).
• People management (1+ year).
• Project management (1+ year).

Responsibilities

• Craft executive narratives for senior leaders with financial/operational metrics.
• Lead end-to-end transformation efforts, partnering with Product, Tech and Ops.
• Develop dynamic staffing models to realize benefits from processes.
• Coach and grow a high-performing team of business analysts.

Skills

Team leadership

Executive communication

Strategic thinking

Stakeholder management

Change management

Education

Bachelor's Degree

Master's Degree in Business or quantitative field

Job description

Capital One is seeking a Senior Business Manager for the Retail Bank Strategy & Analytics team in Virginia. You will guide a team of Business Analysts to define and drive a multi-year Bank Operations transformation, partnering with Product, Tech, and Operations to eliminate friction, consolidate legacy systems, and deploy end-to-end agentic workflows and GenAI capabilities.

You will mentor the team, translate metrics for executives, and build scalable staffing models to realize operational