Ops Transformation Lead, Retail Banking Analytics

Capital One Group; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Business Manager for Retail Bank Operations Strategy & Analytics. You will lead a team of analysts to shape and execute a multi-year transformation strategy aimed at eliminating manual processes, modernizing technology, and delivering a seamless customer experience.

The role requires strong quantitative and qualitative analysis, people management, and project leadership. You will partner with Product, Technology, and Operations to drive end-to-end improvements and

Qualifications

• Bachelor’s degree required.
• 3+ years of quantitative analysis experience.
• 3+ years of qualitative analysis experience.
• 1+ year of people management experience.
• 1+ year of project management experience.

Responsibilities

• Lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy.
• Champion operational modernization to scale Retail Bank and deliver effortless customer experience.
• Partner with Product, Tech, and Operations leadership to reduce manual friction and consolidate legacy technology.
• Develop and mentor the team to strengthen analytical rigor and executive communication.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master's Degree in Business or quantitative field

Job description

Capital One is seeking a Senior Business Manager for Retail Bank Operations Strategy & Analytics. You will lead a team of analysts to shape and execute a multi-year transformation strategy aimed at eliminating manual processes, modernizing technology, and delivering a seamless customer experience.

The role requires strong quantitative and qualitative analysis, people management, and project leadership. You will partner with Product, Technology, and Operations to drive end-to-end improvements and