Senior Business Management Associate

PSEG.com; The Ironbound (NJ); Hybrid; USD 67,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Family leave

Job summary

Public Service Electric & Gas Co. is seeking a Senior Payment Assistance Advocate to perform advanced review, validation, and adjudication of payment assistance applications to ensure eligibility, regulatory compliance, and accurate benefit determination.

This role handles quality control reviews, resolves complex case issues, manages verification processes, and provides final approval of cases prior to payment processing, within a hybrid work model.

Qualifications

• 2+ years of professional experience in payment assistance or related field.
• Knowledge of payment-assistance and benefit-eligibility programs.
• Experience with CRM and case-management systems.
• Strong analytical and problem-solving skills.
• Ability to review and interpret financial, income, residency, and household documentation.
• Knowledge of state regulatory requirements and program compliance standards.
• Knowledge of utility assistance programs.
• Experience performing quality assurance reviews.
• Ability to work at a computer for extended periods.
• Ability to review electronic documents and enter data.

Responsibilities

• Review and validate payment assistance applications for accuracy and documentation.
• Perform advanced system verification of eligibility and benefit status.
• Investigate and resolve complex case issues with good judgment.
• Manage incomplete or inaccurate applications and provide corrective guidance.
• Administer the Zero Income Verification (ZIV) process and track timelines.
• Conduct final quality review and approve cases for payment processing.
• Maintain detailed case documentation and CRM notes; communicate actions clearly.
• Support operations during storm/outage restoration and adapt to schedule changes.

Skills

Payment assistance knowledge

CRM systems

Case management

Analytical skills

Judgment and troubleshooting

Tools

CRM software

Case management systems

Job description

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Requisition: 84342
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 67,200 - $ 106,400
Work Location Category: Hybrid
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered. The Senior Payment Assistance Advocate is responsible for conducting advanced review, validation, and adjudication of payment assistance applications to ensure program eligibility, regulatory compliance, and accurate benefit determination. This role performs quality control reviews, resolves complex case issues, manages verification processes, and provides final approval of applications prior to payment processing.

Job Responsibilities

• Review and validate Payment Assistance applications completed by Junior Adjudicators to ensure accuracy, completeness, proper documentation, household composition, income verification, and utility/vendor information consistency prior to approval.
• Perform advanced system verification by confirming application eligibility, identifying active cases, validating benefit status, and approving qualified applications for continued processing.
• Investigate, correct, and resolve complex case issues including missing utility account information, discrepancies, duplicate household members, benefit conflicts, household merges, and application corrections requiring good judgment and troubleshooting skills
• Manage incomplete or inaccurate applications by documenting findings, identifying missing information or documentation, providing detailed corrective guidance, and returning cases for rework to ensure compliance with program requirements.
• Administer the Zero Income Verification (ZIV) process by completing verification requests, submitting documentation to regulatory agencies, tracking response timelines, reviewing results, and updating case records accordingly.
• Conduct final quality review of applications by ensuring all eligibility, documentation, system, and verification requirements have been satisfied and approving cases for payment processing.
• Maintain detailed case documentation, update CRM notes, communicate case actions, support process compliance, and provide guidance on complex adjudication scenarios to ensure consistent program administration.
• As an employee of PSE&G, during storm/outage restoration efforts, may be required to perform functions different from normal operations and the regular work schedule.May also be required to work in an alternate location.

Job Specific Qualifications

• 2+ years of professional experience, in lieu of a degree 6 years
• Knowledge of payment assistance and benefit eligibility programs
• Experience with CRM and case management systems
• Strong analytical and problem-solving skills
• Ability to review and interpret financial, income, residency, and household documentation
• Knowledge of state regulatory requirements and program compliance standards
• Knowledge of utility assistance programs
• Experience performing quality assurance reviews
• Ability to work at a computer for extended periods
• Ability to review electronic documents and enter data throughout the workday

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “General authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: Newark
Nearest Secondary Market: New York City
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