Consumer Advocate

PSEG Long Island LLC; Melville (NY); Hybrid; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Life insurance

Tuition reimbursement

Paid time off

Hybrid work model

Job summary

PSEG Long Island is seeking a Consumer Advocate to connect customers with eligible assistance programs and benefits. The role blends field and office work, partnering with agencies to resolve inquiries and ensure financial stability for customers.

Responsibilities include assessing eligibility, developing action plans, conducting outreach, and reporting outcomes. A Bachelor’s degree in a related field with 5+ years of experience or 9 years of relevant work is required, with bilingual skills

Qualifications

• Bachelor’s degree in Social Work, Business, or a related discipline and at least 5 years of experience in social work or community outreach; or 9 years of experience without a degree.
• Bilingual in English and another language (Spanish, Chinese, or French Creole preferred).
• Demonstrated empathy and strong active listening skills.
• Knowledge of government benefit programs.
• Proficiency in Microsoft Office applications including Excel and Word.
• Ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to work collaboratively as part of a team.
• Ability to analyze data and draw meaningful conclusions.
• Strong verbal and written communication skills.
• Must possess and maintain a valid U.S. driver’s license and a safe driving record.
• Compliance with 10 CFR 810 is required.

Responsibilities

• Demonstrate PSEG Long Island core values in all interactions.
• Assess accounts to determine eligibility for programs and services.
• Advocate for customers experiencing financial hardship and help establish payment plans.
• Conduct interviews to develop action plans and assist with program applications.
• Promote the Household Assistance Program and contribute to annual metrics.
• Participate in outreach events; weekend and evenings as needed.
• Present to staff, community leaders, and customers on available services.
• Build partnerships with nonprofit, government, and business leaders to serve the community.
• Represent PSEG Long Island on local advisory boards and committees.
• Collaborate with social service agencies to connect customers with resources.
• Track community trends and underserved demographics to improve targeting.
• Complete detailed monthly reports on outreach activities, enrollment, and outcomes.

Skills

Bilingual

Empathy

Active listening

Benefit programs

Data analysis

Communication

Time management

Teamwork

Driver's license

DOE 10 CFR 810 compliance

Education

Bachelor’s degree in Social Work or related

Tools

Excel

Word

Job description

Requisition : 82618

PSEG Company : PSEG Long Island

Salary Range : $ 79,400 - $ 125,600

Work Location Category : Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k), life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

The Consumer Advocate connects low to moderate income customers and those facing financial hardships with eligible assistance programs and benefits. Operating in the field and the office, the Advocate partners with community agencies and social service offices, attends outreach events, and resolves escalated customer inquiries to ensure financial stability and access to vital resources.

Job Responsibilities

• Demonstrate PSEG Long Island core values in all interactions.
• Assess accounts to determine eligibility for programs & services.
• Advocate for customers experiencing financial hardship & help them establish manageable payment plans.
• Conduct interviews with customers to develop action plans for their specific needs & assist with program applications.
• Promote the Household Assistance Program and contribute to the annual metric.
• Participate in outreach events to assist customers. Weekend & evenings, as needed.
• Present to staff, community leaders, & customers on available services.
• Build strategic partnerships with leaders across nonprofit, government, and business sectors to collaboratively serve the community.
• Represent PSEG Long Island on local advisory boards & committees.
• Collaborate directly with social service agencies to connect customers with resources.
• Track community trends & identify underserved demographics to improve program targeting.
• Complete detailed monthly reports on outreach activities, enrollment & customer outcomes.

Job Specific Qualifications

• Bachelor’s degree in Social Work, Business, or a related discipline and at least 5 years of experience in social work or community outreach; or, in lieu of a degree, a minimum of 9 years of relevant experience in social work or community outreach
• Bilingual in English and another language (Spanish, Chinese, or French Creole preferred)
• Demonstrated empathy and strong active listening skills
• Knowledge of government benefit programs
• Proficiency in Microsoft Office applications including Excel and Word
• Ability to manage multiple priorities effectively in a dynamic environment
• Demonstrated ability to work collaboratively as part of a team
• Ability to analyze data and draw meaningful conclusions
• Strong verbal and written communication skills
• Must possess and maintain a valid U.S. driver’s license and a safe driving record
• Compliance with the Department of Energy's regulation 10 CFR 810 is required

Desired

• Utility/Energy Efficiency experience

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION
Know your Rights: Workplace Discrimination is Illegal