Bilingual Consumer Advocate

PSEG; Lower Melville (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

PSEG Long Island is seeking a Bilingual Consumer Advocate to connect customers with eligible assistance programs and benefits, working in the field and office. You will assess accounts for program eligibility and advocate for those in financial hardship, helping with payment plans and applications.

The role includes conducting outreach events (weekends/evenings when needed), presenting services to stakeholders, and building partnerships with nonprofit, government, and business sectors to support

Qualifications

• Bachelor’s degree in Social Work, Business, or related discipline with 5+ years in social work/outreach (or 9 years without a degree).
• Bilingual in English and another language (Spanish/Chinese/French Creole preferred).
• Empathy and active listening; knowledge of government benefit programs.
• Proficiency in MS Office (Excel/Word).
• Ability to manage multiple priorities in a dynamic environment.
• Strong teamwork and data analysis skills with good communication.
• Valid U.S. driver's license and safe driving record.
• Compliance with 10 CFR 810 regulations.

Responsibilities

• Demonstrate PSEG Long Island core values in all interactions.
• Assess accounts to determine eligibility for programs and services.
• Advocate for customers in financial hardship and set up manageable payment plans.
• Conduct interviews to develop action plans and assist with program applications.
• Promote the Household Assistance Program and contribute to annual metrics.
• Participate in outreach events; weekends and evenings as needed.
• Present to staff, community leaders, and customers on available services.
• Build partnerships with nonprofits, government, and business sectors.
• Represent PSEG Long Island on local advisory boards and committees.
• Collaborate with social service agencies to connect customers with resources.
• Track community trends and identify underserved demographics.
• Complete monthly reports on outreach activities, enrollment, and outcomes.

Skills

Empathy

Active listening

Data analysis

Verbal communication

Written communication

MS Office (Excel, Word)

Driver's license

Bilingual English + other

Education

Bachelor’s degree in Social Work, Business, or related

9 years of relevant experience in lieu of degree

Tools

Microsoft Excel

Microsoft Word

Job description

Bilingual Consumer Advocate

Requisition:82618

Job Summary

The Consumer Advocate connects low to moderate income customers and those facing financial hardships with eligible assistance programs and benefits. Operating in the field and the office, the Advocate partners with community agencies and social service offices, attends outreach events, and resolves escalated customer inquiries to ensure financial stability and access to vital resources.

Job Responsibilities:

• Demonstrate PSEG Long Island core values in all interactions.
• Assess accounts to determine eligibility for programs & services.
• Advocate for customers experiencing financial hardship & help them establish manageable payment plans.
• Conduct interviews with customers to develop action plans for their specific needs & assist with program applications.
• Promote the Household Assistance Program and contribute to the annual metric.
• Participate in outreach events to assist customers. Weekend & evenings, as needed.
• Present to staff, community leaders, & customers on available services.
• Build strategic partnerships with leaders across nonprofit, government, and business sectors to collaboratively serve the community.
• Represent PSEG Long Island on local advisory boards & committees.
• Collaborate directly with social service agencies to connect customers with resources.
• Track community trends & identify underserved demographics to improve program targeting.
• Complete detailed monthly reports on outreach activities, enrollment & customer outcomes.

Job Specific Qualifications:

• Bachelor’s degree in Social Work, Business, or a related discipline and at least 5 years of experience in social work or community outreach; or, in lieu of a degree, a minimum of 9 years of relevant experience in social work or community outreach.
• Bilingual in English and another language (Spanish, Chinese, or French Creole preferred).
• Demonstrated empathy and strong active listening skills.
• Knowledge of government benefit programs.
• Proficiency in Microsoft Office applications including Excel and Word.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Demonstrated ability to work collaboratively as part of a team.
• Ability to analyze data and draw meaningful conclusions.
• Strong verbal and written communication skills.
• Must possess and maintain a valid U.S. driver’s license and a safe driving record.
• Compliance with the Department of Energy's regulation 10 CFR 810 is required.

Desired:

• Utility/Energy Efficiency experience.

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached listandnot also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.