Senior Business Development, Community Relations Specialist

Jobtailor; Muncie (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a proactive Business Development professional to drive regional referrals and admissions across Indiana. You will build partnerships with hospitals, behavioral health providers, physicians, and community organizations, and conduct in-person outreach to underserved markets.

You will analyze market trends, track referral activity, and collaborate with Admissions and Clinical teams to ensure a seamless referral experience while meeting growth targets.

Qualifications

• Bachelor’s degree preferred in related field.
• 3–5+ years in business development or healthcare outreach.
• Experience in substance use disorder treatment or behavioral health preferred.
• Proficient in CRM systems and Microsoft Office.

Responsibilities

• Develop and execute regional business development strategies to increase qualified referrals and admissions.
• Build and maintain referral relationships with hospitals, EDs, healthcare systems, behavioral health providers, physicians, therapists, community agencies, employers, criminal justice partners, and other referral sources.
• Conduct in-person outreach and relationship-building activities throughout the region.
• Identify referral opportunities and expand the organization’s presence in underserved markets.
• Maintain follow-up with referral partners and provide high-level service throughout referral relationships.
• Represent Indiana Treatment Center as a trusted community representative.
• Develop relationships with community leaders, recovery organizations, healthcare providers, advocacy groups, and other stakeholders.
• Attend conferences, networking events, coalition meetings, community programs, and professional events.
• Conduct presentations and educational outreach about substance use disorders, treatment options, recovery resources, and available services.
• Reduce stigma through education and community engagement.
• Identify opportunities for community partnerships, sponsorships, educational programs, and outreach initiatives.
• Monitor regional referral trends, market conditions, and competitor activity.
• Track outreach activity, referral patterns, conversion trends, and business development metrics.
• Provide leadership updates on market activity, referral relationships, barriers, and growth opportunities.
• Collaborate with Admissions, Clinical, Medical, Operations, and Executive Leadership.
• Ensure referral partners receive timely and accurate information about services and levels of care.
• Communicate market feedback and referral-source needs to internal teams.
• Partner with Admissions to support a seamless referral experience and strengthen long-term referral relationships.

Skills

Regional Business Development

Healthcare Outreach

Referral Relationship Management

Presentation Skills

Networking

CRM Proficiency

Independent Territory Management

Education

Bachelor’s degree or related field

Tools

CRM Systems

Microsoft Office

Job description

• Develop and execute regional business development strategies to increase qualified referrals and admissions
• Build and maintain referral relationships with hospitals, emergency departments, healthcare systems, behavioral health providers, physicians, therapists, community agencies, employers, criminal justice partners, and other referral sources
• Conduct in-person outreach and relationship-building activities throughout the region
• Identify referral opportunities and expand the organization’s presence in underserved markets
• Maintain follow-up with referral partners and provide high-level service throughout referral relationships
• Represent Indiana Treatment Center as a trusted community representative
• Develop relationships with community leaders, recovery organizations, healthcare providers, advocacy groups, and other stakeholders
• Attend conferences, networking events, coalition meetings, community programs, and professional events
• Conduct presentations and educational outreach about substance use disorders, treatment options, recovery resources, and available services
• Reduce stigma through education and community engagement
• Identify opportunities for community partnerships, sponsorships, educational programs, and outreach initiatives
• Monitor regional referral trends, market conditions, and competitor activity
• Track outreach activity, referral patterns, conversion trends, and business development metrics
• Provide leadership updates on market activity, referral relationships, barriers, and growth opportunities
• Collaborate with Admissions, Clinical, Medical, Operations, and Executive Leadership
• Ensure referral partners receive timely and accurate information about services and levels of care
• Communicate market feedback and referral-source needs to internal teams
• Partner with Admissions to support a seamless referral experience and strengthen long-term referral relationships

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, Behavioral Health, or a related field preferred
• 3–5+ years of experience in business development, healthcare outreach, community relations, referral development, or healthcare marketing preferred
• Previous experience in substance use disorder treatment, behavioral health, mental health, healthcare, or another referral-driven healthcare environment strongly preferred
• Demonstrated ability to develop and maintain professional referral relationships
• Strong presentation, communication, networking, and interpersonal skills
• Ability to independently manage a geographic territory and outreach strategy
• Strong organizational skills and consistent follow-through
• Comfortable working in a performance-driven environment with measurable growth expectations
• Proficiency with CRM systems, Microsoft Office, and related business development technology preferred
• Valid driver’s license and reliable transportation required
• Ability and willingness to travel extensively throughout the assigned region
• Candidates must reside within approximately a two-hour driving radius of Indianapolis, Indiana
• Occasional evening events and overnight travel may be required

Core Competencies

Demonstrates expertise in business development and community relations within the healthcare sector, focusing on building and maintaining referral relationships and executing outreach strategies. Proficient in tracking market trends and providing leadership updates to enhance referral opportunities and community partnerships.

Highest-signal resume keywords

• Business Development
• Healthcare Outreach
• Referral Relationship Management
• Presentation Skills
• CRM Proficiency

ATS Optimization Keywords

Hard Skills

• Business Development
• Healthcare Marketing
• Referral Development
• Community Relations
• Substance Use Disorder Treatment
• Market Analysis
• Outreach Strategy
• Data Tracking
• Performance Metrics
• Organizational Skills

Soft Skills

• Communication Skills
• Interpersonal Skills
• Networking Skills
• Strong Follow-Through
• Independent Management

Industry Keywords

• Healthcare
• Behavioral Health
• Mental Health
• Community Engagement
• Referral Sources
• Stakeholder Relationships
• Educational Outreach
• Market Conditions
• Community Partnerships
• Recovery Resources

Tools & Technologies

• CRM Systems
• Microsoft Office