Senior Business Customer Development Analyst

Deutsche Post; Westerville (OH); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase Plan

General Bonus Plan

PTO

Job summary

DHL Supply Chain, part of Deutsche Post DHL Group, is seeking a Senior Business Customer Development Analyst in the United States. The role develops into leadership within Business Development by supporting the sector’s sales efforts and learning to manage accounts or pursue new business opportunities.

Key duties include market research, campaigns, RFI/RFP messaging, monthly KPI reporting, and cross-functional collaboration to position organizational services for customers and drive revenue

Qualifications

• Bachelor's degree required.
• 2+ years experience in marketing, sales, transportation, and/or logistics.

Responsibilities

• Conduct market research/analysis; provide trends and selling points for hunting new opportunities.
• Execute targeted marketing campaigns for our products in key market verticals.
• Support and maintain RFI/RFP messaging.
• Prepare monthly account reports with KPI insights and recommended actions.
• Coordinate with sales, marketing, finance, legal and product teams to ensure timely, accurate content.

Skills

Marketing

Sales

Logistics

Market research

Education

Bachelor's degree

Job description

This position will support our eCommerce sector.

The Senior Business Customer Development Analyst role has a national salary range of $70,000 - $115,000.

For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

This role is to provide a path into Business Development (BD) to someone which DHL sees as a potential leader or the organization. Through this development period, you will learn by working hand-in-hand with the VP of Business Development, along with all others within the BD team. You will support the sector in their sales efforts, while learning the skills to eventually own a customer account and/or actively pursue business with new customers within the sector. Success in this position leads to a Business Development Manager role.

• Performing market research/analysis and arming the team with trends and key selling points used for hunting
• Executing targeted marketing campaigns for our products in key market verticals
• Supporting/administering and maintaining standards for RFI/RFP key messaging
• Manages the formulation and assembly of monthly account reports by providing analytical interpretation of trends and recommends actions
• Responsible for Customer Relationship Process. Manages information flow between the customers, Customer Development Directors and executive management. Provides account level and company level analysis and recommends change
• Responsible for account review process and the communication of KPI data to account owners
• Team leader on Customer Development’s strategic initiatives. Provides CD team representation and ensures timelines and objectives are met
• Works with management to organize the business opportunity pipeline. Provides tracking of business revenue and profit against budgetary targets
• Provides account research support to assist in the strategic positioning of sales effort
• Coordinates pricing activities including the collection of appropriate internal approvals
• Maintains proposal and Customer Development accounts database. Identifies/implements improvements to organizational, contractual and communications processes.
• Leads account team to identify issues related to customer communications, customer satisfaction, revenue growth, profit improvement, and KPI performance
• Develop and maintain business reports including monthly/quarterly KPI comparisons
• Develops proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.
• Collaborates with members of the sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely
• Assist Sr. Directors, Customer Development in the identification of business opportunities

Required Education and Experience

• Bachelor's degree, required
• 2+ years experience in marketing, sales, transportation, and/or logistics, required

Our Organization is an equal opportunity employer.