Senior Business Controls Specialist

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a Senior Business Controls Specialist for the SSFO team in the United States. This role focuses on improving risk and operational controls across processes, supporting audits, and coordinating with executives on mitigating risks. Strong analytical skills and proficiency with MS Office are essential.

Local in-office collaboration is emphasized. The ideal candidate will bring 3+ years in global compliance or operational risk, and possess excellent communication and

Qualifications

• 3+ years of Business Controls and/or Global Compliance and Operational Risk experience
• Proficient with Excel, PowerPoint, Word, and Outlook
• Analytical mindset with the ability to manage competing priorities
• Organized with strong attention to detail across multiple priorities
• Exceptional verbal and written communication; able to summarize complex subjects
• Ability to communicate confidently with stakeholders and executives
• Strong relationship-building skills with internal teams and leadership
• Motivation to learn quickly under pressure and be self-motivated
• Ability to plan, facilitate, and lead meetings; create materials

Responsibilities

• Support and improve risk and operational management processes.
• Develop and implement robust internal controls within SSFO.
• Assist with process management, issues tracking, and risk operations.
• Coordinate audits, examinations, and quality assurance testing.
• Prepare communication materials and summaries for executives.
• Support metric oversight and complaints analysis.

Skills

Analytical thinking

Prioritization

Attention to detail

Executive communication

Facilitation

Relationship building

Self-motivation

Problem solving

Education

High School Diploma

Tools

Excel

PowerPoint

Word

Outlook

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Business Controls team is responsible for the establishment & oversight of effective controls within SSFO processes and adherence to regulatory & investor guidelines for all aspects of the SSFO organization. The team oversees the execution of effective risk and operational management processes including process management, issues management, risk operations, audit & exam management, quality assurance testing, complaints analysis and metric oversight. The SSFO Business Controls team is seeking a Senior Business Control Specialist.

Experience | Qualifications | Knowledge

Required:

• 3+ years of Business Controls and/or Global Compliance and Operational Risk experience
• Must have moderate to advanced proficiency with: Excel, PowerPoint, Word, and Outlook
• Analytical mindset with the ability to manage competing priorities
• Organized - strong attention to detail with ability to manage multiple priorities with lifespans of anywhere from an hour to a year depending on the deliverable
• Communication – exceptional verbal and written skills and an ability to summarize complex subjects into simple statements
• The role requires you to comfortably and confidently communicate with various stakeholders and executives
• Strong relationship building skills to communicate with internal team and executive level management
• Motivated - have an aptitude to learn quickly under pressure and be self‑motivated
• Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials

Desired:

• Knowledge and experience in Global Operations, with an emphasis in operations or customer service
• Regulatory/Policy standard adherence experience
• Effective listening, comprehension and negotiation skills
• Working knowledge of general bank policies and standards
• Developing new ideas and new approaches to old ideas

Skills:

• Workgroup facilitation
• Artifact creation
• Artifact approval gathering
• Evidence collection
• Creation of artifact narratives to explain the content and tie to original request for information
• Facilitation of workgroup meetings including process walk throughs and demonstrations
• Process Design
• Issue Management
• Understanding of Operational Controls
• Managing to Deadlines
• Verbal Presentation Skills
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40