Senior Business Banking Operations Specialist

BOK Financial Corporation; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

BOK Financial Corporation in Tulsa, OK is seeking a Business Banking Senior Operations Specialist. You will perform daily lending and deposit operations while serving as SME and escalation resource for complex items, partnering with leadership to strengthen controls and workflows.

This role offers visibility, cross-functional collaboration, and opportunities to lead projects, improve efficiency, and support scalable growth in the Business Banking group.

Qualifications

• Bachelor's degree in Business or related field plus 5 years directly related experience in consumer or commercial lending or deposit operations.
• Advanced knowledge of loan and deposit documentation and workflows (including UCC).
• Strong knowledge of federal consumer and business lending regulations (Reg B, C, CC, O, V, X, Z).
• Ability to independently manage complex loan and deposit transactions and resolve documentation issues.
• Ability to identify operational risks and improve workflows.
• Strong analytical skills to interpret workflow and production data and drive improvements.
• Excellent interpersonal, verbal, and written communication with ability to influence outcomes.

Responsibilities

• Perform daily lending and deposit operations, including account onboarding, loan workflow support, transaction processing, and shared service channel administration.
• Independently resolve complex and non-standard lending and deposit items involving documentation, collateral, account opening, and loan closing.
• Serve as department SME and escalation resource, providing policy interpretation and training to teammates and partners.
• Lead cross-functional resolution of complex workflow and operational issues with bankers, underwriters, and operations partners.
• Perform quality control and workflow reviews, evaluate trends and risks, and recommend remediation to strengthen compliance.
• Analyze production, pipeline, SLA, exception, and workflow data to deliver actionable insights to leadership.
• Lead assigned process improvement projects and contribute to system enhancements, implementations, and testing.

Skills

Leadership

Operational Excellence

Regulatory Knowledge

Analytical Thinking

Communication Skills

Collaboration

Microsoft Office

Excel

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Excel

Job description

BOK Financial Corporation in Tulsa, OK is seeking a Business Banking Senior Operations Specialist. You will perform daily lending and deposit operations while serving as SME and escalation resource for complex items, partnering with leadership to strengthen controls and workflows.

This role offers visibility, cross-functional collaboration, and opportunities to lead projects, improve efficiency, and support scalable growth in the Business Banking group.