SENIOR BUSINESS ARCHITECT

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

The Department of Social Services (DSS) through ITS is seeking an IT Project Specialist functioning as a Senior Business Architect in New York City. The role oversees complex IT initiatives, drives requirement gathering, and ensures regulatory alignment across the SDLC for efficient project delivery.

Responsibilities include coordinating status meetings, testing and UAT, and delivering recommendations to executives to optimize benefits issuance and related DSS systems.

Qualifications

• Degree or combo of education/experience in CS/Engineering or related field with years of relevant work.
• Experience across multiple SDLC projects in an Agile environment and strong requirements gathering.
• Ability to analyze data, design solutions, and report findings clearly.

Responsibilities

• Oversee, plan, manage and coordinate complex IT projects from initiation to completion.
• Lead requirements gathering and act as SME on business solution applications.
• Schedule status, testing, UAT, and release planning across SDLC phases.
• Prepare technical recommendations to influence executive decisions and optimize DSS resources.

Skills

Agile practices

Requirements gathering

Data analysis

Solution design

SDLC expertise

Communication

Education

Bachelors in CS/Engineering/HCI/related field

Associates + 6 years relevant experience

Higher degree or equivalent experience

Tools

Azure

SharePoint

MS Office

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long‑term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services/Office of Technology Deployment Services (TDS) is recruiting for one (1) IT Project Specialist, to function as Senior Business Architect, who will:

• - Oversee, plan, manage and coordinate complex projects from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals, and milestones, identifying and managing IT project risks, determining resource needs, obtaining sign off on project deliverables.
• - Lead tasks responsible for requirement gathering, analyzing procedures, rules and State and Local regulations to ensure proposed business system rules adhere to such regulations by serving as a Subject Matter Expert (SME) on Business solution Applications portfolio from start to end to ensure a smooth and effective bug free delivery to its end users.
• - Schedule meetings focusing on project status and scheduling, testing including Development, QA (Quality Assurance) and UAT (User Acceptance Test), and Release and Implementation planning by advising and serving as an SME (Subject Matter Expert) in SDLC (System Development Life Cycle) from start to end to ensure a speedy and effective delivery of assigned projects to all project stakeholders.
• - Prepare technical/administrative recommendations for executive management to inform and influence decision making and practices in the formulation of decisions having impact on other areas of ITS regarding the upstream and downstream impacts of Benefit Issuance Systems modifications and enhancements, to ensure the integrity and efficiency of all DSS solutions and to help ensure the efficient use of Agency assets and resources.

Hours/Shift: Monday to Friday (9:00AM to 5:00PM) IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• - Experience working with multiple SDLC projects in Agile environment, Requirement Gathering & Analysis: Elicit and analyze business needs by engaging with stakeholders and capturing detailed requirements in a structured manner.
• - Experience in Data Analysis & Reporting: Analyze data to provide valuable insights that guide decision-making and produce detailed reports.
• - Experience in Solution Design & Implementation: Work with development teams to design and implement business solutions. Conducting research, preparing proof of concept documents including roadmaps for performance and implementing tools to measure and report on service outcomes.
• - Experience in using Agile Methodology and Azure for project development and service delivery, analytical tools such as SharePoint, MS Office tools, etc.
• - Proficient in fundamental SQL queries.
• - Demonstrate excellent communication and interpersonal skills.
• - Ability to collaborate with cross functional teams.
• - Understanding business processes and industry best practices.
• - Ability to work independently in an unstructured and fluid work environment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.