Senior Business Analyst – Workflow Configuration

Jobtailor; Kentucky; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor seeks a Business Analyst to translate business requirements into technical specs with a focus on workflow automation and user experience.

You will elicit requirements, document use cases and user stories, and manage cross-regional collaboration to drive delivery and backlog prioritization.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 4–5 years’ experience in technology / digital products.
• Experience eliciting customer/user requirements.
• Experience crafting use cases and writing user stories.
• Experience facilitating requirements-capture sessions with customers, users, internal teams, and business partners.
• Experience with software systems with a large customer base.
• Experience with multi-regional footprint projects with high impact.
• Experience with JIRA and XTRAC applications preferred.
• Experience with configuration, workflow, and BPM is a plus.
• Outstanding project management skills.

Responsibilities

• Analyze high-level business requirements and translate them into technical specifications.
• Implement solutions into the WI Workflow Automation platform.
• Capture requirements, document use cases, write acceptance criteria, and convey the ideal user experience.
• Drive the composition, build, and delivery of workflow and process solutions for Workplace Investing customers.
• Collect and document requirements with business partners.
• Coordinate delivery of capabilities to users.
• Collaborate with teams across geographical regions and time zones.
• Identify and solve complicated issues, turning them into intuitive solutions.
• Build and maintain relationships with team members, users, customers, and collaborators.
• Translate product strategy into executable product requirements.
• Document user scenarios, use cases, and expected user experience.
• Define use cases, user flows, user personas, and other solution-development artifacts.
• Maintain the product backlog and facilitate business partner prioritization sessions.
• Manage timeline and delivery expectations.
• Work with various teams to drive testing, implementation, and delivery of capabilities and services.

Skills

Requirements Elicitation

Use Case Development

Project Management

JIRA Experience

Workflow Automation

User Stories

Education

Bachelor’s degree or equivalent

Tools

JIRA

XTRAC

Job description

• Analyze high-level business requirements and translate them into technical specifications
• Implement solutions into the WI Workflow Automation platform
• Capture requirements, document use cases, write acceptance criteria, and convey the ideal user experience
• Drive the composition, build, and delivery of workflow and process solutions for Workplace Investing customers
• Collect and document requirements with business partners
• Coordinate delivery of capabilities to users
• Collaborate with teams across geographical regions and time zones
• Identify and solve complicated issues, turning them into intuitive solutions
• Build and maintain relationships with team members, users, customers, and collaborators
• Translate product strategy into executable product requirements
• Document user scenarios, use cases, and expected user experience
• Define use cases, user flows, user personas, and other solution-development artifacts
• Maintain the product backlog and facilitate business partner prioritization sessions
• Manage timeline and delivery expectations
• Work with various teams to drive testing, implementation, and delivery of capabilities and services

Requirements

• Bachelor’s degree or equivalent work experience preferred
• 4–5 years’ experience in technology / digital products
• Experience eliciting customer/user requirements
• Experience crafting use cases and writing user stories
• Experience facilitating requirements-capture sessions with customers, users, internal teams, and business partners
• Experience with software systems with a large customer base
• Experience with projects having a multi-regional footprint and high impact
• Experience with JIRA and XTRAC applications preferred
• Experience with configuration, workflow, and BPM (Business Process Management) is a plus
• Outstanding project management skills
• Ability to prioritize effectively and solve problems analytically
• Ability to work independently and collaboratively
• Flexibility and adaptability
• Strong attention to detail
• Understanding of operational objectives and ability to translate them into efficient solutions
• Fidelity will not provide immigration sponsorship for this position
• Must meet applicable regulatory and criminal-history requirements

Demonstrates expertise in analyzing business requirements and translating them into technical specifications, with a strong focus on workflow automation and user experience. Proficient in project management, requirements elicitation, and collaboration across diverse teams to deliver impactful solutions.

Highest-signal resume keywords

• Requirements Elicitation
• Use Case Development
• Project Management
• JIRA Experience
• Workflow Automation

ATS Optimization Keywords

Hard Skills

• Business Process Management
• Technical Specifications
• User Stories
• Acceptance Criteria
• User Flows
• User Personas
• Requirements Documentation
• Solution Development
• Multi-Regional Project Experience
• Operational Objectives Translation

Soft Skills

• Problem Solving
• Attention to Detail
• Flexibility
• Collaboration
• Independence

Industry Keywords

• Workflow Automation
• Digital Products
• Customer Requirements
• User Experience
• Project Delivery

Tools & Technologies

• JIRA
• XTRAC