Senior Business Analyst (Public Safety Systems) - Hybrid Position in Towson, MD

Booker DiMaio, LLC; Towson (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Booker DiMaio, LLC is seeking a Senior Business Analyst to support Baltimore County OIT, focusing on public safety systems and business processes. The role centers on replacing the Jail Management System, validating requirements, evaluating solutions, and guiding successful implementation.

The ideal candidate has deep business analysis experience with complex technology integrations, capable of translating business needs into detailed technical specs and practical solutions.

Qualifications

• Bachelor's degree in Business, CS, or a related field.
• At least five years of professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience with public safety system implementations and post-production support, serving as a primary technical resource.
• Previous experience working for a government agency or public-sector organization.
• Knowledge of information systems planning, development, implementation, and maintenance.
• Experience analyzing business operations and identifying opportunities for process improvement or automation.
• Ability to translate business needs into detailed technical documentation and evaluate the feasibility of IT solutions.
• Strong analytical, problem-solving, and business process analysis skills.
• Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders, vendors, and technical teams.
• Ability to maintain professional relationships and protect sensitive and confidential information.

Responsibilities

• Develop and document functional and non-functional system requirements and detailed technical specifications.
• Analyze business processes, workflows, and data flows to identify improvements and recommend technology solutions.
• Collaborate with County stakeholders, subject matter experts, project managers, developers, and vendors to support system design and implementation.
• Develop testing scripts, facilitate user acceptance testing (UAT), and support issue resolution and system integrations.
• Document requirements for system enhancements and change requests, including break/fix activities.
• Assess system performance, reporting metrics, and process controls to identify improvement opportunities.
• Provide technical guidance to County agencies throughout implementation and deployment, including user training and documentation.
• Maintain the security and confidentiality of sensitive information.

Skills

Business analysis

Public safety systems

Stakeholder collaboration

Requirements gathering

Process improvement

Analytical thinking

Verbal & written communication

Confidential information handling

Education

Bachelor's degree in Business/CS/related field

Job description

Location: Towson, MD (Must live within driving distance of Towson, MD)

Work Arrangement: Hybrid, approximately 60% onsite / 40% remote

Assignment Duration: One year (2,080 hours)

Professional References Required: Candidates must provide at least two professional references from government clients or public-sector organizations, including contact names and phone numbers. References must be able to verify the candidate's experience performing similar business analysis or public safety technology implementation services.

Position Overview:

Booker DiMaio is seeking a Senior Business Analyst to support the Baltimore County Office of Information Technology (OIT), with a focus on improving and implementing Public Safety systems and business processes.

The initial assignment will support the replacement of Baltimore County's Jail Management System. The Senior Business Analyst will collaborate with County stakeholders, subject matter experts, technical teams, and vendors to validate and refine business requirements, evaluate solutions, and support successful system implementation.

The ideal candidate will have strong business analysis skills, experience with complex technology implementations, and the ability to translate business needs into detailed technical requirements and practical solutions.

Required Qualifications (Must-Haves):

• Bachelor's degree from an accredited college or university in Business, Computer Science, or a related field.

• At least five years of relevant professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.

• Demonstrated experience with public safety system implementations and post-production support, serving as a primary technical resource.

• Previous experience working for a government agency or public-sector organization.

• Knowledge of information systems planning, development, implementation, and maintenance.

• Experience analyzing business operations and identifying opportunities for process improvement or automation.

• Ability to translate business needs into detailed technical documentation and evaluate the feasibility of IT solutions.

• Strong analytical, problem-solving, and business process analysis skills.

• Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders, vendors, and technical teams.

• Ability to maintain professional relationships and protect sensitive and confidential information.

Key Responsibilities:

• Develop and document functional and non-functional system requirements and detailed technical specifications.

• Analyze business processes, workflows, and data flows to identify improvements and recommend technology solutions.

• Collaborate with County stakeholders, subject matter experts, project managers, developers, and vendors to support system design and implementation.

• Develop testing scripts, facilitate user acceptance testing (UAT), and support issue resolution and system integrations.

• Document requirements for system enhancements and change requests, including break/fix activities.

• Assess system performance, reporting metrics, and process controls to identify improvement opportunities.

• Provide technical guidance to County agencies throughout implementation and deployment, including user training and documentation.

• Maintain the security and confidentiality of sensitive information.

Work Location and Schedule:

This position is based in Towson, Maryland. Candidates must be willing to work onsite as required.

Following onboarding and equipment issuance, a hybrid schedule will be established with the hiring manager, allowing remote work up to two days per week. The anticipated arrangement is approximately 60% onsite and 40% remote.

Fully remote arrangements and out-of-state employment are not authorized.