Senior Business Analyst - Post Booking Optimization - Boston, MA

Flight Centre Travel Group; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Travel perks/discounts

Health benefits

401k with match

Tuition reimbursement

Global career opportunities

Job summary

Flight Centre Travel Group USA in Boston, MA is seeking a Senior Business Analyst to lead the Post Booking Optimization program across global markets and to craft evidence-based recommendations that influence major travel-industry decisions.

You will work with the Program Leader and Product Managers to translate customer, market, and vendor insights into strategic investments and savings for large corporate programs.

Qualifications

• 5+ years of business analysis experience in complex, ambiguous environments.
• Experience conducting customer, stakeholder, and vendor discovery and translating findings into recommendations.
• Proven ability to assess vendors/partners by capability, fit, and integration needs.
• Experience in corporate travel, travel technology, or related industry.
• Strong analytical skills with large transactional datasets.
• Ability to write detailed requirements for technical teams.

Responsibilities

• Investigate and document post-booking optimization capabilities across markets, including operational, regulatory, supplier, and invoicing requirements.
• Research customer and prospect needs across large-market and SME travel programs to inform product development.
• Evaluate and map vendor landscape, identifying strengths, gaps, and integration requirements.
• Analyze end-to-end post-booking optimization value chain (monitoring, decisioning, servicing, measurement, invoicing).
• Assess build/buy/rent/partner options to support strategic decisions.
• Build and maintain financial KPIs and performance metrics across hotel and air optimization activities.
• Identify commercial opportunities through data analysis and evidence-based recommendations.
• Document business and operational processes, including local variations and manual workflows.
• Document dependencies to support delivery; monitor travel and tech trends for opportunities.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

Business analysis

Stakeholder discovery

Vendor discovery

Data analysis

Requirements writing

Cross-market collaboration

Travel industry knowledge

Education

Degree in Technology/Business (preferred)

Job description

Senior Business Analyst - Post Booking Optimization

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

We're looking for a Senior Business Analyst to play a pivotal role in shaping and scaling our Post Booking Optimization program across global markets. This is an exciting opportunity to work at the center of strategic decision-making, helping determine where we invest, who we partner with, and how we deliver meaningful savings for some of the world's largest corporate travel programs. You'll work directly with the Program Leader and Product Managers, gathering insights from customers, markets, and vendors to build evidence-based recommendations that influence major business decisions. If you're naturally curious, commercially minded, and passionate about turning complex information into actionable outcomes, we'd love to hear from you.

Key Responsibilities

• Investigate and document post booking optimization capabilities across multiple markets, including operational, regulatory, supplier, and invoicing requirements
• Research customer and prospect needs across large-market and SME travel programs to inform future product and program development
• Evaluate and map the vendor and partner landscape, identifying strengths, gaps, and integration requirements.
• Analyze and document the end-to-end post booking optimization value chain, including monitoring, decisioning, servicing, measurement, and invoicing processes
• Assess build, buy, rent, and partner opportunities to support strategic program decisions
• Build and maintain financial KPIs, metrics, and performance measures across hotel and air optimization activities
• Identify areas of commercial opportunity through data analysis and evidence-based recommendations
• Document commercial and operational processes, including local market variations and manual workflows
• Determine and document business, system, and development dependencies to support successful delivery
• Monitor emerging travel and technology trends and recommend innovative solutions and opportunities
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 5+ years' experience in business analysis, including complex and ambiguous problem-solving environments
• Demonstrated experience conducting customer, stakeholder, and vendor discovery activities and translating findings into business recommendations
• Proven ability to assess vendors and partners based on capability, business fit, and integration requirements
• Experience within corporate travel, travel technology, or a related industry
• Strong understanding of supplier commercial models, managed travel programs, and post-booking servicing
• Knowledge of hotel and air content, negotiated and public rates and fares, fare rules, and cancellation/change conditions
• Strong analytical capability with experience working with large transactional datasets
• Experience developing measurement methodologies and performance metrics
• Ability to communicate insights clearly and distinguish evidence from opinion
• Comfortable collaborating across multiple markets and time zones
• Experience writing detailed requirements for technical teams
• Degree in Technology, Business, or a related discipline preferred

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Boston, MA

For this position, we anticipate offering an annual salary of $90,000 - $140,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
2026 Disability Index: World's Top Disability Inclusive Business