Senior Business Analyst, Field Service Transformation

The Intersect Group; Alpharetta (GA); On-site; USD 96,000 - 138,000; Full time

Job summary

The Intersect Group seeks a Senior Business Analyst Consultant to support a large-scale Field Service Management platform replacement initiative in Alpharetta, GA. This on-site contract role partners with business and technology stakeholders to define future needs and document requirements for solution selection and implementation.

You will lead discovery sessions, capture current and future state processes, prepare requirements artifacts, and support executive-level presentations and decisions

Qualifications

• 7+ years of business analysis experience in enterprise-scale technology projects.
• Experience gathering requirements, managing stakeholders, and analyzing business processes.
• Proven ability to document workflows, process maps, user stories, and business requirements.
• Experience evaluating enterprise applications, integrations, and system capabilities.
• Familiarity with Field Service Management platforms (e.g., Astea, ServiceMax, Salesforce Field Service, Oracle Field Service, IFS).

Responsibilities

• Lead stakeholder interviews, workshops, and discovery sessions across business and technical teams.
• Document current state business processes, workflows, and operational procedures.
• Gather, analyze, prioritize, and validate business and functional requirements.
• Identify process gaps, opportunities for improvement.
• Assess Field Service Management platform capabilities, configurations, and integrations.
• Document enterprise application integrations and business dependencies.
• Facilitate requirements review sessions and stakeholder sign off activities.
• Develop executive presentations, recommendations, business analysis deliverables, and requirements documentation.

Skills

Stakeholder management

Business process analysis

Requirements gathering

Workshop facilitation

Documentation

Job description

The Intersect Group seeks a Senior Business Analyst Consultant to support a large-scale Field Service Management platform replacement initiative in Alpharetta, GA. This on-site contract role partners with business and technology stakeholders to define future needs and document requirements for solution selection and implementation.

You will lead discovery sessions, capture current and future state processes, prepare requirements artifacts, and support executive-level presentations and decisions