Senior Business Analyst- ePace Program (IT FUNCTIONAL ANALYST LEAD)

Maryland; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits for contractual staff

Leave accrual and time-off policy

Job summary

Maryland Department of Human Services (DHS) is seeking a Senior Business Analyst to lead requirements definition, process design, and analytical rigor for ePACE, the OpenGov-based statewide procurement and invoicing platform. You’ll own the requirements lifecycle, set standards, and liaise with vendors and stakeholders to ensure compliant delivery.

In this role, you will design workflows, facilitate sessions with senior SMEs, and oversee UAT to ensure smooth implementation while mitigating

Qualifications

• Three years of experience providing problem analysis and ongoing user support.
• Experience coordinating system development and implementation for large-scale systems.
• Ability to document requirements, analyze business needs, and train users.

Responsibilities

• Lead Phase 2 requirements strategy and define-then-build gate structure.
• Facilitate sessions with senior SMEs across Procurement, Budget & Finance, OCM, Help Desk.
• Translate business intent to implementable requirements and maintain traceability.
• Design and oversee user acceptance testing (UAT) and adjudicate defects.
• Design current- and target-state workflows across procurement, invoicing, and approvals.

Skills

Requirements gathering

UAT coordination

Data analysis

Vendor coordination

Education

Bachelor's degree or higher in related fields

Associate's degree with relevant coursework

Military service in Cyber/IT fields

Tools

Jira

OpenGov

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a full-time contractual position.

GRADE

STD0019

LOCATION OF POSITION

Maryland Department of Human Services
Office of Technology for Human Services
1100 Eastern Blvd
Baltimore, MD, 21221

Main Purpose of Job

Under the direction of the ePACE Program Lead, the Senior Business Analyst leads requirements definition, process design, and analytical rigor for ePACE, the Department's OpenGov-based statewide procurement and invoicing platform serving all 24 Maryland jurisdictions. Operating with significant autonomy, the position owns the requirements lifecycle; sets documentation and analysis standards for other analysts and subject‑matter experts; serves as a key representative for the Program Lead in vendor and stakeholder engagements; and converts system data into executive‑ready analysis while anticipating operational, business, and compliance risk. This work directly supports the DHS mission to deliver timely economic support and services to Marylanders.

POSITION DUTIES

• Lead Phase 2 requirements strategy, including tiering, sequencing, dependency mapping, and a staged define‑then‑build gate structure for leadership decision‑making.
• Facilitate requirements and process‑design sessions with senior SMEs across Procurement, Budget & Finance, OCM, and the Help Desk; write clear business rules, user stories, and acceptance criteria; and maintain traceability from Statement of Work to backlog to delivered functionality.
• Serve as the senior business‑side counterpart to the OpenGov vendor team; translate business intent into implementable requirements and hold deliverables to acceptance criteria.
• Design and oversee user acceptance testing (UAT); adjudicate defects versus change requests.
• Design current‑and‑target‑state workflows across procurement, invoicing, and approval/signature paths, and anticipate failure points before they reach production.

MINIMUM QUALIFICATIONS

Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

• 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
• 2. Candidates may substitute the possession of an Associate's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
• 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year of experience gathering, documenting, and managing business or system requirements for a software implementation or enhancement.
• One year of experience supporting a procurement, e‑procurement, ERP, or financial management system (e.g., OpenGov or a comparable platform), including configuration, testing, or vendor coordination.
• One year of experience performing data analysis using spreadsheet software and/or exports from an issue‑tracking system such as Jira (e.g., building reports and validating data quality).
• One year of experience coordinating or conducting user acceptance testing (UAT), including developing and executing test scripts.
• One year of professional experience in a State, local, or federal government agency, ideally involving procurement, finance, or IT program.

BENEFITS

• Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
• Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Equal Opportunity Statement

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.