Senior Business Analyst – Customer Project Execution & Transformation

Schneider Electric Inc.; Franklin (TN); On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work arrangements

Paid time off

401(k) with match

Job summary

Schneider Electric in the United States (NAM) seeks a Senior Business Analyst to support Customer Project Execution within our ERP digital transformation program. You will gather requirements in Spanish and English, collaborate across North America, and drive standardization of CPP processes across go-lives in Mexico.

This role emphasizes agile leadership, change management collaboration, and delivering measurable business value through streamlined digital capabilities.

Qualifications

• Fluent in Spanish and English required for effective stakeholder collaboration.
• Experience in Customer Project Management and leading large, complex projects.
• Ability to translate business value into user stories and acceptance criteria.

Responsibilities

• Identify, document, and communicate business processes and requirements across cross-functional teams.
• Lead SAFe/Agile development processes to align requirements and deployments.
• Define, prioritize, and validate requirements with stakeholders and ensure PMI CPP alignment.
• Coordinate and lead user acceptance testing with business stakeholders.
• Partner with English- and Spanish-speaking stakeholders across North America including Mexico go-lives.

Skills

Spanish fluency

English fluency

Leadership

Communication

PMI terminology

Tools

SAP

Salesforce

Job description

We’re looking for a passionate Business Analyst supporting Customer Project Execution to join our ERP digital transformation program. The Business Analyst drives business transformation and continuous process improvement through research, data analysis, and problem-solving. This role leads the gathering of customer and business requirements needed to deliver meaningful value. The Business Analyst works closely with team members to translate key business requirements into digital solutions that support standardized business processes while also serving as a transformation leader supporting change management initiatives.

This role will support our Customer Project Process initiatives across North America, with significant involvement in go-lives in Mexico and regular collaboration with Spanish-speaking stakeholders. Professional fluency in Spanish is required to effectively support these partnerships. As a Senior Business Analyst supporting Customer Project Execution, you will be part of a high-performing team leading digital transformation within Schneider Electric’s North America Market (NAM).

The Customer Project Process (CPP) supports how Schneider Electric plans and executes complex, customized customer projects, including configure-to-order and engineer-to-order solutions. This role will help improve and standardize how these projects are managed, translating business needs into processes and digital capabilities that support more effective project execution.

Responsibilities

• Work in a cross-functional environment with various business groups, IT teams, and end users to identify, document, and communicate business processes and requirements.
• Take a leadership role in the SAFe/Agile development process to ensure the alignment, integration, and deployment of customer and business requirements.
• Collaborate with users and stakeholders to define and prioritize business requirements, ensuring alignment with Project Management Institute (PMI) standards and the Customer Project Process (CPP).
• Work with other team members to define requirements and validate digital solutions that align with business strategies, standards, and policies.
• Coordinate and lead user acceptance testing with business stakeholders and end users.
• Identify key business transformations affecting users.
• Champion transformation and drive adoption among end users while surfacing issues and concerns from the business community.
• Partner effectively with English- and Spanish-speaking stakeholders across North America, with significant involvement in go-live activities and business transformation initiatives in Mexico.
• Take accountability for delivering measurable business value.
• Prepare and present progress updates, risks, and recommendations to executive stakeholders and steering committees.
• Partner with the Change Management Organization and business stakeholders to define strategies that drive and champion transformation.

Qualifications

• Professional fluency in Spanish and English required, with the ability to effectively communicate and collaborate with business stakeholders in both languages.
• Commercial experience with a focus on Customer Project Management.
• Demonstrated success leading large, complex projects involving multiple business activities, third-party suppliers or contractors, and multiple regions, with measurable outcomes.
• Forward-thinking and innovative, with the ability to analyze and design business processes.
• Industry and product knowledge across relevant Schneider Electric domains, with a strong command of PMI terminology and CPP standards.
• Strong leadership and communication skills, with a track record of influencing stakeholders and facilitating decisions.
• Strong organizational skills and attention to detail, with the ability to translate business value into effective user stories and acceptance criteria.
• Demonstrated ability to think independently and take responsibility and ownership.
• Ability to work effectively both independently and as part of a team.
• Ability to work a flexible schedule based on business needs.
• A sense of urgency and the drive to meet individual and team goals and velocity expectations.
• Ability to collaborate across functional teams, quickly resolve impediments, and provide clarification.
• Experience with Secure Power, Digital Buildings, ASCO, Digital Power, or operations in Mexico is a plus.
• Experience with SAP, Salesforce, or other digital systems is a plus.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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