Senior Business Analyst (Business Process Consultant)

Custom Software Systems Inc.; Towson (MD); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Dental

Vision

Training/Education

Job summary

Custom Software Systems, Inc. seeks an experienced Senior Business Analyst (Business Process Consultant) to support the Office of Information Technology in Towson, MD.

You will assess, improve, and implement enterprise technology solutions focused on Public Safety systems and core business processes. The role requires translating business needs into clear functional and technical requirements, collaborating with stakeholders, SMEs, and vendors, and leading UAT, testing, and process improvements

Qualifications

• Minimum of five (5) years of professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related discipline.
• Experience supporting Public Safety system implementations and post-production environments as a primary technical resource.
• Experience analyzing business processes, documenting requirements, and supporting complex technology implementations.
• Experience collaborating with business stakeholders, technical teams, and vendors throughout the systems development life cycle.

Responsibilities

• Develop detailed functional and non-functional system requirements based on documented business needs and objectives.
• Collaborate with development teams and vendors to design and evaluate system prototypes for medium- to high-risk technology projects.
• Create comprehensive unit and system testing scripts aligned with functional requirements and business objectives.
• Coordinate and facilitate User Acceptance Testing (UAT), ensuring solutions meet established business and technical requirements.
• Analyze existing business processes, identify inefficiencies, and recommend improvements through technology solutions and process optimization.
• Gather, consolidate, document, and communicate information obtained from stakeholders and Subject Matter Experts (SMEs).
• Support high-level system design and software integration activities through collaboration with business users, project managers, application developers, and vendors.
• Analyze business processes, workflows, and data flows to develop system designs, implementation roadmaps, and integration requirements.
• Conduct comprehensive assessments of the systems, operations, and procedures to identify business needs and technology improvement opportunities.
• Translate business requirements into detailed system design documentation, functional specifications, and implementation requirements.
• Support the full systems development life cycle, including needs assessment, requirements analysis, solution design, testing, implementation, and post-production support.
• Provide consultation, technical assistance, and recommendations to the agencies throughout project planning and implementation.
• Document business requirements for system enhancements, change requests, and break/fix activities.
• Support internal and external system integrations, including design coordination, testing, troubleshooting, and issue resolution.
• Develop and maintain reporting metrics related to system performance, operational efficiency, and process controls.
• Coordinate and conduct end-user training to support system adoption and operational readiness.
• Collaborate with stakeholders and technology teams to identify innovative solutions and continuous process improvements.
• Maintain accurate and comprehensive technical and business documentation throughout the project life cycle.
• Provide responsive customer service and maintain productive relationships with agencies, technical teams, and external vendors.

Skills

Public Safety

Systems analysis

Requirements gathering

UAT support

Communication

Education

Bachelor's degree in Business, Computer Science, or a related field

Job description

Custom Software Systems, Inc. (CSS) is seeking an experienced Senior Business Analyst (Business Process Consultant) to support our client's Office of Information Technology (OIT) in Towson, Maryland. The selected candidate will play a key role in assessing, improving, and implementing enterprise technology solutions, primarily focused on Public Safety systems and business processes.

The initial assignment will support the replacement of our client’s Management System. The Senior Business Analyst will collaborate closely with stakeholders, subject matter experts, technical teams, and vendors to validate and refine existing business requirements, evaluate proposed solutions, support system integrations, and facilitate the successful implementation of the new platform.

The ideal candidate will possess strong business and systems analysis expertise, experience supporting complex technology implementations, and the ability to translate business needs into clear functional and technical requirements. Demonstrated experience supporting Public Safety system implementations and post-production environments is essential, along with strong communication, documentation, and problem-solving skills.

Responsibilities

• Develop detailed functional and non-functional system requirements based on documented business needs and objectives.
• Collaborate with development teams and vendors to design and evaluate system prototypes for medium- to high-risk technology projects.
• Create comprehensive unit and system testing scripts aligned with functional requirements and business objectives.
• Coordinate and facilitate User Acceptance Testing (UAT), ensuring solutions meet established business and technical requirements.
• Analyze existing business processes, identify inefficiencies, and recommend improvements through technology solutions and process optimization.
• Gather, consolidate, document, and communicate information obtained from stakeholders and Subject Matter Experts (SMEs).
• Support high-level system design and software integration activities through collaboration with business users, project managers, application developers, and vendors.
• Analyze business processes, workflows, and data flows to develop system designs, implementation roadmaps, and integration requirements.
• Conduct comprehensive assessments of the systems, operations, and procedures to identify business needs and technology improvement opportunities.
• Translate business requirements into detailed system design documentation, functional specifications, and implementation requirements.
• Support the full systems development life cycle, including needs assessment, requirements analysis, solution design, testing, implementation, and post-production support.
• Provide consultation, technical assistance, and recommendations to the agencies throughout project planning and implementation.
• Document business requirements for system enhancements, change requests, and break/fix activities.
• Support internal and external system integrations, including design coordination, testing, troubleshooting, and issue resolution.
• Develop and maintain reporting metrics related to system performance, operational efficiency, and process controls.
• Coordinate and conduct end-user training to support system adoption and operational readiness.
• Collaborate with stakeholders and technology teams to identify innovative solutions and continuous process improvements.
• Maintain accurate and comprehensive technical and business documentation throughout the project life cycle.
• Provide responsive customer service and maintain productive relationships with agencies, technical teams, and external vendors..

Citizenship

• U.S. Citizen or Greencard

Required Qualifications

• Minimum of five (5) years of professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related discipline.
• Demonstrated experience supporting Public Safety system implementations and post-production environments as a primary technical resource.
• Experience analyzing business processes, documenting requirements, and supporting complex technology implementations.
• Experience collaborating with business stakeholders, technical teams, and vendors throughout the systems development life cycle.

Knowledge, Skills & Abilities

• Demonstrated ability to develop detailed business requirements, functional specifications, system design documents, and testing documentation.
• Knowledge of information systems planning, development, implementation, and maintenance practices.
• Ability to assess technology initiatives and recommend solutions aligned with organizational objectives.
• Strong knowledge of business process analysis, requirements gathering, systems analysis, and process improvement methodologies.
• Ability to analyze and evaluate administrative and operational processes for automation and modernization.
• Experience developing business requirements documents, functional specifications, system design documentation, test plans, and testing scripts.
• Strong understanding of systems integration, data flows, and application development processes.
• Ability to evaluate the feasibility, suitability, and business value of proposed information technology projects.
• Experience supporting software testing, User Acceptance Testing (UAT), and post-production troubleshooting.
• Ability to translate complex business requirements into precise technical documentation for diverse audiences.
• Strong analytical, critical-thinking, troubleshooting, and problem-solving capabilities.
• Excellent verbal and written communication skills, including the ability to collaborate effectively with internal stakeholders, external clients, and vendors.

• Strong business process fluency and the ability to identify underlying operational challenges and improvement opportunities.
• Ability to establish and maintain effective working relationships in a collaborative team environment.
• Strong organizational skills with the ability to manage competing priorities and support multiple project activities.
• Ability to develop and communicate reporting metrics related to system performance and business process effectiveness.
• Commitment to maintaining the security, integrity, and confidentiality of proprietary and sensitive information.

Education

• Bachelor's degree in Business, Computer Science, or a related field from an accredited college or university.

Preferred Qualifications

• Previous experience supporting government agencies or public-sector technology initiatives.
• Five (5) or more years of experience supporting Public Safety projects.
• Experience implementing, upgrading, or replacing Jail Management Systems or comparable Public Safety applications.
• Experience collaborating with government stakeholders, technology vendors, and cross-functional project teams.
• Experience supporting enterprise system modernization, business process improvement, and large-scale application implementation

Compensation & Benefits[1][2]

Wage Range: $115,000 -150,000

General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include:

• Health insurance plans
• Health Savings Account (HSA)
• Dental
• Vision
• Long-term disability
• Short-term disability
• Basic term life insurance
• Supplemental term life insurance for employees, spouses, and dependents
• Simple IRA
• Parking/Commuting expense reimbursement
• Training/Education

[1] Compensation range must be coordinated with and approved by the CSS Chief Operating Officer (COO).

[2] Compensation & Benefits information is required for all Maryland Employers effective October 1, 2024.