Senior Business Analyst

Computer Aid; Maryland; Hybrid; USD 90.000 - 115.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Computer Aid in Towson, MD is seeking a Senior Business Analyst for a full-time, 12-month hybrid contract to assess, develop, and implement technology solutions for County agencies, with emphasis on Public Safety systems and processes.

The role requires strong analytical and communication skills, proven experience in public safety projects, and the ability to translate complex requirements into detailed system designs and documentation. Hybrid work arrangement offered.

Qualifikationen

• Bachelor's degree or higher in Business, Computer Science, or related field
• 5+ years of systems analysis, change management, or project/program analysis
• Experience with public safety implementations and post-production support
• Strong ability to analyze and optimize administrative processes for automation
• Excellent written and oral communication with clients and vendors

Aufgaben

• Draft functional and non-functional requirements from business needs.
• Collaborate with developers/vendors to create prototype designs for medium-to-large projects.
• Create detailed test scripts and support UI/User Acceptance Testing.
• Conduct process improvement assessments and recommend technology solutions for County agencies.
• Capture and communicate information from subject matter experts; liaise with business users, PMs, and developers.
• Translate client requirements into system design documents and coordinate implementation.

Kenntnisse

Requirements gathering

Business process analysis

Stakeholder management

Documentation

Communication

UAT testing

Public safety knowledge

Ausbildung

Bachelor's degree in Business, CS, or related field

Jobbeschreibung

Senior Business Analyst

Req number: R8837

Employment type: Full time

Worksite flexibility: Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Senior Business Analyst, you will assess, develop, enhance, and implement technology solutions in support of County agencies.

Job Description

CAI is hiring! We are looking for a qualified Senior Business Analyst for a full-time, 12 month contract opportunity that is hybrid in Towson, MD. The selected candidate will assess, develop, enhance, and implement technology solutions in support of County agencies. The position will primarily focus on the analysis, improvement, and implementation of Public Safety systems and business processes.

What You’ll Do

• Develop functional/non-functional system requirements using documented business requirements.
• Work with development staff and/or vendors to create prototype designs for medium to large risk projects.
• Create detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assess and develop recommendations for process improvements and technology solutions for County agencies
• Capture, consolidate, and communicate information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
• Conduct in-depth analysis of County systems, operations, and procedures. Work with County users to define system requirements and resolve problems. Translate client requirements into highly specified system design documents. Work with staff to coordinate system design and implementation requirements.
• Perform full life cycle development of systems. Assess business opportunities, define problems and identify business solutions. Develop the needs assessment and requirements analysis.
• Work with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provide quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Confer with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provide metrics around reporting, system performance, and process control.
• Participate in user training or often conducts the training when needed.

What You’ll Need

Required

• Graduation from an accredited college or university with a bachelor's degree in Business, Computer Science or a related field and five years' experience in systems analysis, change management analysis, project management, program analysis, or a closely related field
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations
• Skilled in analyzing and evaluating administrative processes for automation
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects
• Ability to establish and maintain effective working relationships
• Ability to create precise and effective technical documentation
• Excellent oral and written communication skills with internal and external clients and vendors
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts
• Strong analytical and problem-solving skills
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity
• Ability to work in a team environment; establishing and maintaining strong professional relationships
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium

Preferred

• Experience working for a government entity.
• 5+ years' experience with Public Safety projects.