Senior Business Analyst

CAI; Towson (MD); Hybrid; USD 124,000 - 145,000; Full time

Job summary

CAI in Towson, MD is seeking a Senior Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies, with a primary focus on Public Safety systems and processes.

The role is a full-time, 12-month contract with hybrid work arrangements. You will gather business requirements, translate them into technical design documents, work with developers and vendors, and lead user acceptance, testing, and deployment activities across multiple stakeholders.

Qualifications

• Bachelor’s degree in Business, Computer Science or a related field.
• 5+ years of experience in systems analysis, change management analysis, project management, program analysis, or related field.
• Experience in public safety implementations and post-production environment as primary technical resource.
• Ability to produce precise and effective technical documentation.
• Excellent communication skills with internal and external clients and vendors.

Responsibilities

• Gather and document business requirements and translate them into functional specifications.
• Collaborate with development teams and vendors to design and prototype solutions.
• Create and execute unit and integration test scripts; support user acceptance testing.
• Facilitate training and change management activities for county users.
• Analyze business processes and data flows to inform system design and roadmaps.
• Provide ongoing guidance during implementation and post‑go live support.

Skills

Requirements gathering

Business analysis

Public safety domain

Stakeholder management

Technical documentation

Education

Bachelor's degree in Business, Computer Science or related field

Job description

Senior Business Analyst

Req number:

R8837

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Senior Business Analyst, you will assess, develop, enhance, and implement technology solutions in support of County agencies.

Job Description

CAI is hiring! We are looking for a qualified Senior Business Analyst for a full-time, 12 month contract opportunity that is hybrid in Towson, MD . The selected candidate will assess, develop, enhance, and implement technology solutions in support of County agencies. The position will primarily focus on the analysis, improvement, and implementation of Public Safety systems and business processes.

What You’ll Do

• Develop functional/non-functional system requirements using documented business requirements
• Work with development staff and/or vendors to create prototype designs for medium to large risk projects
• Create detailed unit/system testing scripts based on functional requirements
• Facilitate user acceptance testing processes as required
• Assess and develop recommendations for process improvements and technology solutions for County agencies
• Capture, consolidate, and communicate information from the Subject Matter Experts (SMEs)
• Responsible for the high‑level design and integration of software development by effectively partnering with business users, project managers and application developers
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems
• Conduct in-depth analysis of County systems, operations, and procedures. Work with County users to define system requirements and resolve problems. Translate client requirements into highly specified system design documents. Work with staff to coordinate system design and implementation requirements
• Perform full life cycle development of systems. Assess business opportunities, define problems and identify business solutions. Develop the needs assessment and requirements analysis
• Work with County agencies and provides advice, consultation, and technical assistance throughout project implementation
• Provide quality customer service
• Actively pursue innovative initiatives and improvements in current processes
• Gather/document business requirements for change requests (break/fix)
• Support internal/external integrations, including design, testing and troubleshooting
• Confer with County agencies and provides advice, consultation, and technical assistance throughout project implementation
• Provide metrics around reporting, system performance, and process control
• Participate in user training or often conducts the training when needed

What You’ll Need

Required:

• Graduation from an accredited college or university with a bachelor’s degree in Business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations
• Skilled in analyzing and evaluating administrative processes for automation
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects
• Ability to establish and maintain effective working relationships
• Ability to create precise and effective technical documentation
• Excellent oral and written communication skills with internal and external clients and vendors
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts
• Strong analytical and problem‑solving skills
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity
• Ability to work in a team environment; establishing and maintaining strong professional relationships
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium

Preferred:

• Experience working for a government entity
• 5+ years’ experience with Public Safety projects

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$90-$105 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.