Senior Business Analyst - Public Sector Exp - C2C ok

System One, Inc.; Towson (MD); Hybrid; USD 83,000 - 138,000; Full time

Job summary

System One, Inc. in Towson, Maryland seeks a Senior Business Analyst with public sector experience for a contract role. The position offers a hybrid work model with 40 hours per week and requires a background check.

The role focuses on translating business needs into system designs, coordinating with SMEs, developers and stakeholders, and leading requirements, testing, and UAT activities across County agencies. Strong documentation, communication, and lifecycle development skills are essential.

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field with five years of experience in systems analysis, change management analysis, project management, program analysis, or related field.
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource.
• Knowledge of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods and techniques to analyze and evaluate business operations.
• Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency with ability to discuss processes in detail.

Responsibilities

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium to large-risk projects.
• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for County agencies.
• Captures, consolidates, and communicates information from SMEs.
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
• Conducts in-depth analysis of County systems, operations, and procedures.
• Works with County users to define system requirements and resolve problems.
• Translates client requirements into highly specified system design documents.
• Works with staff to coordinate system design and implementation requirements.
• Performs full life cycle development of systems.
• Assesses business opportunities, defines problems and identifies business solutions.
• Develops the needs assessment and requirements analysis.
• Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Provides metrics around reporting, system performance, and process control.
• Participates in user training or often conducts the training when needed.

Skills

Analytical thinking

Stakeholder communication

Requirements gathering

Public sector domain knowledge

Business process improvement

Education

Bachelor’s degree in Business, IT, or related field

Job description

Job Title: Senior Business Analyst - Public Sector Exp Highly Desired

Location: Towson, Maryland

Type: Contract, 1 yr, option to extend

Compensation: W-2 or C2C, Negotiable

Work Model: Hybrid

Hours: 40 hours/week

Security Clearance: No Clearance required - background check will be required

Responsibilities

• Develops functional/non-functional system requirements using documented business requirements.

• Works with development staff and/or vendors to create prototype designs for medium to large-risk projects.

• Creates detailed unit/system testing scripts based on functional requirements.

• Facilitate user acceptance testing processes as required.

• Assesses and develops recommendations for process improvements and technology solutions for County agencies.

• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).

• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.

• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.

• Conducts in-depth analysis of County systems, operations, and procedures.

• Works with County users to define system requirements and resolve problems.

• Translates client requirements into highly specified system design documents.

• Works with staff to coordinate system design and implementation requirements.

• Performs full life cycle development of systems.

• Assesses business opportunities, defines problems and identifies business solutions.

• Develops the needs assessment and requirements analysis.

• Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation.

• Provides quality customer service.

• Actively pursue innovative initiatives and improvements in current processes.

• Gather/document business requirements for change requests (break/fix).

• Support internal/external integrations, including design, testing and troubleshooting.

• Provides metrics around reporting, system performance, and process control.

• Participates in user training or often conducts the training when needed.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in Business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.

• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource.

• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.

• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.

• Skilled in analyzing and evaluating administrative processes for automation.

• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects.

• Ability to establish and maintain effective working relationships.

• Ability to create precise and effective technical documentation.

• Excellent oral and written communication skills with internal and external clients and vendors.

• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts.

• Strong analytical and problem-solving skills.

• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity.

• Ability to work in a team environment; establishing and maintaining strong professional relationships.

• Maintain the security and confidentiality of any proprietary or sensitive data in any medium

• Experience working for a government entity.

• 5+ years’ experience with Public Safety projects.

• The consultant may work remotely up to 2 days per week, equivalent to approximately 40% remote and 60% onsite.

• Fully remote or out-of-state employment is not authorized at this time.

• The selected candidate will be required to undergo a background check as part of the hiring process, in accordance with applicable laws and regulations.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

Ref: #851-Rockville-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.