Senior Business Analyst

170 Sentara Health Administration, Inc.; United States; On-site; USD 97,000 - 143,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403b with employer match

Paid Time Off and Holidays

Tuition Assistance

Job summary

Sentara Health is seeking a Senior Business Analyst to support Sales Operations by identifying opportunities to improve business processes and coordinating between business stakeholders and IT. You will gather requirements, troubleshoot issues, conduct UAT, and develop dashboards that drive operational and strategic decisions.

The role requires 5+ years of business analysis experience, Salesforce familiarity, and strong communication skills.

Qualifications

• 5+ years of experience in business analysis, business systems support, or related roles.
• Experience supporting Salesforce users and business processes.
• Strong analytical, problem‑solving, and requirements‑gathering skills.
• Experience creating reports and dashboards.
• Excellent communication and stakeholder management skills.

Responsibilities

• Partner with Sales and business stakeholders to identify process improvement opportunities and recommend solutions.
• Gather, document, and communicate business requirements for system enhancements and issue resolution.
• Investigate and troubleshoot Salesforce‑related business process and data issues.
• Coordinate and perform User Acceptance Testing (UAT) for system changes and enhancements.
• Create, maintain, and analyze reports and dashboards to support business operations and performance tracking.
• Monitor data quality and identify opportunities to improve reporting accuracy and efficiency.
• Serve as the primary liaison between business stakeholders and IT teams.

Skills

Business Analysis

Salesforce

UAT

Reporting

Data Quality

Stakeholder Management

Education

Bachelor's degree in Business / Information Systems

Tools

Salesforce

Job description

City/State Virginia Beach, VA Work Shift First (Days)

Overview

The Senior Business Analyst supports Sales Operations by identifying opportunities to improve business processes, analyzing system and reporting needs, and serving as a liaison between business stakeholders and IT. This role is responsible for gathering requirements, troubleshooting issues, coordinating testing activities, and developing reports and dashboards that support operational and strategic decision‑making.

Key Responsibilities

• Partner with Sales and business stakeholders to identify process improvement opportunities and recommend solutions.
• Gather, document, and communicate business requirements for system enhancements and issue resolution.
• Investigate and troubleshoot Salesforce‑related business process and data issues.
• Coordinate and perform User Acceptance Testing (UAT) for system changes and enhancements.
• Create, maintain, and analyze reports and dashboards to support business operations and performance tracking.
• Monitor data quality and identify opportunities to improve reporting accuracy and efficiency.
• Serve as the primary liaison between business stakeholders and IT teams.

Education

Bachelor's degree in Business, Information Systems, or related field, or equivalent experience.

Certification/Licensure

Salesforce Administrator Certification preferred.

Experience

• 5+ years of experience in business analysis, business systems support, or related roles.
• Experience supporting Salesforce users and business processes.
• Strong analytical, problem‑solving, and requirements‑gathering skills.
• Experience creating reports and dashboards.
• Excellent communication and stakeholder management skills.

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $97,156.80 - $142,584.00 annually. Additional compensation may be available for this role, such as shift differentials, on‑call pay, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not‑for‑profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!