Senior Business Analyst

State of Utah; Taylorsville (UT); Hybrid; USD 29,000 - 41,000; Full time

Job summary

Utah Office of Recovery Services in Taylorsville, UT is seeking a Senior Business Analyst to design and improve automated forms, workflows, and data reporting. You will collaborate with technical and business stakeholders to implement solutions that enhance operational efficiency.

The role requires experience with JavaScript, SQL, UAT, and documenting system processes. A bachelor's degree in a related field is preferred, with a background check and potential for hybrid work after one year.

Qualifications

• Bachelor’s degree in computer science, data analysis, business information systems, or related field or equivalent work experience.
• Basic to intermediate JavaScript for form scripting, validation, and workflow automation.
• Experience writing SQL queries and using data tools to extract, analyze, and audit data for reporting.
• Experience developing functional requirements, executing UAT, and maintaining technical documentation.
• Ability to pass a mandatory state criminal background check.

Responsibilities

• Design, build, troubleshoot, and maintain agency documents, automated workflows, and forms using JavaScript and tools like AEM, Workbench, or Designer.
• Adapt automated systems to meet ORS operational needs, perform SQL-based data extraction, evaluate data quality, and build automated reporting solutions.
• Conduct end-user acceptance testing (UAT), analyze system capabilities, anticipate software updates, impacts, and change management protocols.
• Manage and resolve help desk tickets while collaborating with ORS leadership, IT staff, and vendors on system support issues.
• Respond to inquiries from leadership and other entities, document workflows and use cases, and translate complex logic into plain language.

Skills

JavaScript

SQL

UAT

Documentation

Workflow automation

Education

Bachelor’s degree in computer science, data analysis, business information systems

Tools

Adobe Experience Manager

Adobe Workbench

Adobe Designer

Acrobat

Job description

FT / PT Status – Full Time Salary – $25.22 hourly (non-negotiable) Remote Work / In-Office – Hybrid available after one year at TSOB Application Deadline – 9/18/2026

Key Responsibilities

The Office of Recovery Services (ORS) is seeking a Senior Business Analyst to join our team in Taylorsville. This role bridges document and workflow automation, system improvements, and data reporting. You will design, develop, and troubleshoot automated forms and workflows, perform data analysis, conduct end-user acceptance testing (UAT), and collaborate with technical and business stakeholders.

• Workflow & Document Engineering: Design, build, troubleshoot, and maintain agency documents, automated workflows, and forms using JavaScript and tools like Adobe Experience Manager (AEM), Adobe Workbench, or Adobe Designer.
• Data Analysis & Systems Adaptation: Adapt automated systems to meet ORS operational needs, perform SQL-based data extraction, evaluate data quality, and build automated reporting solutions.
• System Testing & Change Management: Conduct end-user acceptance testing (UAT), analyze system capabilities, anticipate software updates; impact, and adhere to agency change management protocols.
• Cross-Functional Collaboration: Manage and resolve help desk troubleshooting tickets while partnering with ORS leadership, IT technical staff, and third-party vendors to research and address system support issues.
• Stakeholder Inquiries & Technical Communication: Respond to inquiries from agency leadership, Policy, and other entities requesting specific information on workflows, use cases, functionality, and metrics. Create clear system documentation and user guides, translating complex application logic into plain language for non-technical audiences.

Qualifications

Minimum or "day-one" qualifications:

• Education & Experience: Bachelor’s degree in computer science, data analysis, business information systems, or a related field—OR an equivalent combination of professional work experience in workflow design or systems analysis.
• Technical Scripting: Basic to intermediate proficiency using JavaScript for form scripting, validation, and workflow automation.
• Data & Analytical Skills: Experience writing queries (SQL) or using data management tools to extract, analyze, and audit data for reporting.
• Testing & Documentation: Hands-on experience developing functional requirements, executing user acceptance testing (UAT), and maintaining technical documentation.
• Background Check: Ability to pass a mandatory state criminal background check.

Preferred Or Trainable/on-the-job Qualifications

• Adobe Suite Experience: Hands-on experience with Adobe Experience Manager (AEM), Adobe Workbench, Adobe Designer, or Acrobat.
• Domain Knowledge: Understanding of child support enforcement, Medicaid recovery, or related state/federal public sector programs and IT systems. Core Competencies.

Core Competencies

• Problem Solving & Adaptability: Strong analytical and research skills to troubleshoot complex workflow issues, adopt new technologies, and evaluate operational impacts.
• Self-Management & Detail Focus: Ability to self-motivate, prioritize concurrent tasks, and maintain high accuracy under firm timelines.
• Communication & Collaboration: Excellent written and verbal communication skills with a team-oriented approach to supporting staff and stakeholders.

About The Role

Location – 4315 S 2700 W, Taylorsville, UT 84129

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service -Employment in this position requires a probationary period

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. For more information click here!

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone]. The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.