Senior Business Analyst

Quincy Mutual Group; Quincy (MA); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Quincy Mutual Group in Massachusetts is seeking a Senior Business Analyst to serve as a strategic liaison between IT and Personal Lines business stakeholders. The role leads complex initiatives from discovery through implementation, adoption, and value realization, with a focus on measurable business outcomes.

The position supports AI-enabled transformations, data quality, regulatory work, and process improvements, while guiding cross-functional teams and mentoring analysts.

Qualifications

• Seven (7) or more years of business analyst, senior business analyst, systems analyst, production analyst, product analyst, product owner, or related experience.
• Demonstrated experience leading complex, cross-functional business & technology initiatives from discovery through implementation & adoption.
• P&C insurance experience strongly preferred, including Personal Lines products & processes such as underwriting, rating, filings, claims, billing, renewals, agency operations, policy administration, forms, rules, & regulatory impacts.
• Experience developing detailed business requirements, IT specifications, SIRs, process flows, test plans, UAT plans, implementation readiness plans, & post-implementation validation methods.
• Experience with Agile, hybrid, or traditional project delivery approaches, including facilitation of

Responsibilities

• Act as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding business objectives, identifying risks & tradeoffs, & recommending practical solutions that align with regional carrier strategy.
• Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational, data, & system initiatives.
• Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting, Operations, Claims, Marketing, & other cross-functional partners.
• Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision clarity, quality deliverables, & accountability for outcomes.
• Identify scope changes, resource constraints, implementation risks, & readiness gaps early & recommend appropriate actions.
• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT specifications, System Investigation Reports (SIRs), & implementation-ready documentation.
• Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring solutions support established business processes, governance standards, & regulatory requirements.
• Support AI-enabled initiatives by developing business cases, documenting functional requirements, identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing.
• Analyze AI-supported business processes & solution outputs to help ensure they meet business objectives while maintaining appropriate human oversight, accuracy, compliance, & operational controls.
• Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in productivity, quality, cycle time, operational efficiency, compliance, & overall business value.
• Continuously identify opportunities to improve business analysis, documentation, requirements management, testing, process analysis, & knowledge management through the effective use of AI & automation tools.

Skills

Advanced BA

Facilitation

Excel

SQL

Power BI

AI literacy

Data analysis

Root cause analysis

Stakeholder management

Testing strategy

Education

Bachelor's degree

Tools

Microsoft 365

SharePoint

Teams

SQL

Power BI

WINs Query

Access

Job description

This position currently follows a hybrid work schedule, with three in-office days. Tuesday & Thursday are Company anchor days, & the third day will be worked out with your manager.

The Senior Business Analyst acts as a strategic liaison between IT & business stakeholders for Quincy Mutual Personal Lines. The role leads complex product, regulatory, system, data, process improvement, & AI-enabled transformation initiatives from discovery through implementation, adoption, & value realization. The Senior Business Analyst is expected to serve as a trusted advisor to business & IT leadership, shape priorities, resolve tradeoffs, translate business objectives into actionable requirements & specifications & ensure delivered solutions produce measurable business value.

PRINCIPAL ACCOUNTABILITIES

Strategic Business Partnership & Leadership

• Serve as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding business objectives, identifying risks & tradeoffs, & recommending practical solutions that align with regional carrier strategy.
• Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational, data, & system initiatives.
• Influence cross-functional decisions without direct authority by facilitating senior-level discussions, resolving competing priorities, & building consensus on scope, value, timing, & risk.
• Partner with leadership to define measurable success criteria, expected business outcomes, adoption needs, & post-implementation value measures for assigned initiatives.
• Mentor business analysts, production analysts, & business subject matter experts in best practices for the position, requirements quality, testing discipline, process improvement, data literacy, business value measurement, & responsible AI practices.
• Foster knowledge sharing & support the professional growth of team members through coaching, feedback, & collaborative problem solving.

Solution Delivery & Project Execution

• Lead complex initiatives from discovery through implementation, including definition of project scope, milestones, deliverables, dependencies, assumptions, risks, & success measures.
• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT specifications, System Investigation Reports (SIRs), & implementation-ready documentation.
• Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting, Operations, Claims, Marketing, & other cross-functional partners.
• Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision clarity, quality deliverables, & accountability for outcomes.
• Identify scope changes, resource constraints, implementation risks, & readiness gaps early & recommend appropriate actions.

Business Insights and Analytics

• Analyze current-state & future-state workflows using techniques such as Lean, Six Sigma, value stream mapping, root cause analysis, gap analysis, & business process modeling.
• Develop & review detailed specifications & change requests through system analysis, business rule review, data validation, & testing strategy.
• Use advanced Excel, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar tools to make recommendations.
• Evaluate system defects, production issues, data quality concerns, rating logic, workflow impacts, compliance needs, & operational risks, & coordinate resolution with the appropriate partners.
• Deliver measurable business value through process improvement, automation, analytics, & system enhancements, including reduced manual effort, improved quality, faster cycle times, improved compliance, or lower operational risk.
• Identify & evaluate opportunities where AI, intelligent automation, analytics, & productivity tools can improve business processes, decision-making, operational efficiency, customer experience, & employee productivity across Personal Lines.
• Partner with business stakeholders & IT to define business problems, document requirements, assess feasibility, & recommend AI-enabled solutions that align with business objectives & strategic priorities.
• Support AI-enabled initiatives by developing business cases, documenting functional requirements, identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing.
• Analyze AI-supported business processes & solution outputs to help ensure they meet business objectives while maintaining appropriate human oversight, accuracy, compliance, & operational controls.
• Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring solutions support established business processes, governance standards, & regulatory requirements.
• Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in productivity, quality, cycle time, operational efficiency, compliance, & overall business value.
• Continuously identify opportunities to improve business analysis, documentation, requirements management, testing, process analysis, & knowledge management through the effective use of AI & automation tools.

Testing, Adoption & Change Readiness

• Lead testing strategy & coordinate system testing, User Acceptance Testing (UAT), regression testing, business validation, & implementation readiness activities for assigned initiatives.
• Develop or review test scenarios, testing matrices, acceptance criteria, & validation methods that reflect business rules, rating logic, regulatory/filing requirements, system dependencies, & user workflows.
• Determine when requirements, testing, documentation, training, communication, & business readiness activities are sufficient to support production implementation.
• Support training, user documentation, release communications, & adoption activities so delivered solutions are understood, accepted, & used effectively.
• Lead post-implementation review activities to validate outcomes, identify follow-up improvements.
• Contribute to the evolution of business analysis practices by improving methodologies, templates, documentation standards, testing approaches, & governance to increase consistency, quality, & delivery effectiveness.
• Proactively identify opportunities to modernize business processes through process improvement, AI, analytics, automation, & other emerging technologies, & develop practical recommendations or business cases to support implementation.

Judgement

• Demonstrate sound judgment, intellectual curiosity, adaptability, collaboration, & accountability while leading initiatives & navigating complex or ambiguous business challenges.
• Champion a culture of continuous learning, innovation, & customer-focused problem solving across business & technology teams.

JOB REQUIREMENTS

EDUCATION

• Bachelor’s degree in Business, Information Technology, Computer Science, Data Analytics, Insurance, or a related field, or equivalent work experience.

EXPERIENCE

• Seven (7) or more years of business analyst, senior business analyst, systems analyst, production analyst, product analyst, product owner, or related experience.
• Demonstrated experience leading complex, cross-functional business & technology initiatives from discovery through implementation & adoption.
• P&C insurance experience strongly preferred, including Personal Lines products & processes such as underwriting, rating, filings, claims, billing, renewals, agency operations, policy administration, forms, rules, & regulatory impacts.
• Experience developing detailed business requirements, IT specifications, SIRs, process flows, test plans, UAT plans, implementation readiness plans, & post-implementation validation methods.
• Experience with Agile, hybrid, or traditional project delivery approaches, including facilitation of
• Experience identifying process improvement, automation, analytics, or AI-enabled opportunities & translating them into practical business cases or implementation plans.

SKILLS

• Advanced business analysis skills, including requirements elicitation, user story development, acceptance criteria, business process analysis, gap analysis, root cause analysis, testing strategy, & business value measurement.
• Strong facilitation, communication, & relationship-building skills with the ability to influence across business, IT, vendor, & leadership stakeholders without direct authority.
• Advanced Excel skills, including data manipulation, pivot tables, lookup formulas, & ability to work with macros or VBA where applicable.
• Technical aptitude with Microsoft 365, SharePoint, Teams, SQL, Access, Power BI, WINs Query,
• AI & automation literacy, including the ability to identify appropriate business use cases, define benefits & controls, evaluate risks, support pilots, promote responsible use, & ensure appropriate human review.
• Strong judgment in ambiguous situations involving business value, product/rating impacts, compliance, data, AI, operational risk, customer/agent impact, & production readiness.
• Ability to mentor others, improve practices, & raise the quality of requirements, testing,
• Advanced Excel skills, including data manipulation, pivot tables, lookup formulas, & ability to work with macros or VBA where applicable.

Salary Range

Salary Range: $90,000 - $110,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience &