Senior Business Analyst

Next Level Solutions; Puerto Rico; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus

Health, dental, vision benefits

Flexible work arrangements

Professional development

Career advancement opportunities

Paid time off

Retirement savings

Wellness programs

Team events

Remote work opportunities

Job summary

Next Level Solutions is seeking a Senior Business Analyst to bridge client operations and technology delivery on complex P&C insurance projects. You will own requirements lifecycle from discovery to UAT, independently manage the BA workstream, and mentor junior analysts.

A proactive, data-driven problem-solver will thrive in this consultative setting. The role involves designing epics, features, and user stories, maintaining traceability, and guiding stakeholders through backlog and acceptance

Qualifications

• Bachelor’s degree or higher in a related field.
• 7+ years of BA experience, ideally in P&C insurance.
• Experience leading the BA workstream for a client implementation.
• Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent; AINS or P&C designation a plus.
• Proactive problem-solver in a dynamic, consultative environment.
• Ability to design Epics, Features, and User Stories; define acceptance criteria.

Responsibilities

• Clarify needs with stakeholders, align solutions with business goals, and leverage AI to boost efficiency.
• Gather, analyze, and document highly complex requirements with traceability.
• Design Epics, Features, and User Stories; define acceptance criteria using Gherkin.
• Maintain requirements repository with impact analysis and handoffs to Dev/UX/QA.
• Lead deep-dive analyses for process improvements and automation opportunities.
• Design dashboards for strategic decisions using SQL, Power BI, Tableau.

Skills

Business analysis

Stakeholder management

Mentoring junior analysts

Agile/Scrum

Data-driven decisions

Education

Bachelor’s degree in Business/Information Systems/Finance

Tools

ADO

JIRA

Confluence

Visio

Lucidchart

Excel

SQL

Tableau/Power BI

Job description

We're looking to grow our Business Management Team!

As a Senior Business Analyst you will play a critical role as a subject matter expert and primary bridge between client operations and technology delivery, leading end-to-end business analysis on complex, high-impact P&C insurance projects. This role owns the complete requirements lifecycle—from discovery and elicitation through backlog design, sprint demonstrations, and UAT—independently manages the BA workstream for a single client engagement, and mentors’ junior analysts with an optional formal supervisory role overseeing direct reports.

The ideal candidate is a proactive problem-solver who thrives in a dynamic, consultative environment and can translate business needs into actionable insights.

Essential Duties

• Acts as a strategic partner to stakeholders by clarifying needs, managing expectations, and ensuring solutions align with business goals, while leveraging tools and technology, including AI, to improve team efficiency and decision‑making.
• Independently gather, analyze, and document highly complex business, functional, and non-functional requirements; maintain requirements traceability matrices linking business objectives through requirements to test cases.
• Design Epics, Features, and User Stories in ADO or JIRA; define measurable acceptance criteria using Gherkin (Given-When-Then) methodology.
• Maintain and manage requirements repository—requirement-level change control including impact analysis, handoff facilitation with Dev, UX and QA, and stakeholder communication.
• Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency.
• Design and implement dashboards for strategic decision‑making using tools like SQL, Power BI, and Tableau; develop advanced analytics models to forecast demand, capacity, or customer behavior.
• Collaborate with technology teams to design and implement solutions that enhance business operations.
• Lead sprint demonstrations, perform impact analysis, and translate validated requirements into a structured implementation backlog aligned with delivery timelines.
• Plan and coordinate UAT—writing UAT plans, coordinating client testers, and tracking coverage against acceptance criteria.
• Proactively identify risks, gaps, and misalignments in scope, assumptions, or solution design, and lead resolution efforts to minimize rework and ensure successful delivery outcomes.
• Lead BA deliverable planning including user story mapping and backlog refinement; provide and refine effort estimates grounded in complexity and historical data.
• Mentor and peer-review junior analysts (BA I–III) on business analysis principles, critical thinking, and Agile practices; guide workload reprioritization and foster a culture of innovation collaboration, and continuous learning.
• Optionally supervise direct reports including performance evaluations and career development feedback; participate in recruitment activities.

Skills And Qualifications

Technical Skills:

• Advanced proficiency in business analysis tools (eg., ADO, JIRA, Confluence, FigJam, Visio, and Lucidchart.)
• Demonstrated experience in process modeling, workflow automation, and requirement documentation
• Expertise in Excel, SQL, Tableau, Power BI, or similar platforms.
• Strong knowledge of Agile, Scrum, and Waterfall methodologies.
• Deep knowledge of the P&C insurance lifecycle including policy, billing, and claims. (Duck Creek experience strongly preferred.)
• Familiarity with machine learning, AI, or predictive analytics.

Interpersonal Skills

• Demonstrated ability to mentor and peer-review junior analysts with actionable feedback.
• Strategic problem-solving skills with a data-driven mindset.
• Excellent communication skills—facilitates requirement walkthroughs and stakeholder workshops for both technical and non-technical audiences with a consultative mindset.
• Sound decision-making in ambiguous situations; strong planning and coordination; collaborative and results-oriented; maintains confidentiality and high ethical standards.

Education And Experience

• Bachelor’s degree in Business, Insurance, Information Systems, Finance, or a related field.
• 7+ years of business analysis experience, ideally within P&C insurance (policy, billing, and/or claims)
• Experience independently leading the BA workstream for a client implementation.
• Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent; AINS or comparable P&C designation a plus.

Additional Requirements

• This position is full-time and primarily works Monday through Friday 8AM-5PM Local Time, the ability to work outside of primary hours is required as needed
• This position can be remote or in one of our offices in Springfield, MO; Puerto Rico, or Honduras
• Ability to travel as needed

Why Join Us?

Bring your authentic self to our team! Strategic thinker. Problem solver. Collaborator. Innovator.

If this sounds like you, we'd love to meet you. Our culture is built around partnership, continuous learning, and delivering exceptional results for our clients. We believe the best solutions come from empowered teams that share knowledge, challenge ideas, and support one another's growth.

As a Senior Business Analyst, you'll have the opportunity to work on complex, enterprise-level insurance initiatives, collaborate with industry experts, mentor future leaders, and make a meaningful impact on our clients' success. We are committed to investing in our people and creating opportunities for professional development, career growth, and long-term success.

If you're looking for a collaborative environment where your expertise is valued and your contributions make a difference, we're hiring.

The Benefits & Perks

• Competitive compensation package
• Annual bonus opportunities
• Comprehensive health, dental, and vision benefits
• Flexible work arrangements
• Professional development and continuing education opportunities
• Career advancement pathways
• Paid time off and company holidays
• Retirement savings programs
• Wellness initiatives and employee support programs
• Company-sponsored events and team-building activities
• Remote work opportunities
• And more!

Next Level Solutions is a trusted partner in digital transformation and IT services, specializing exclusively in the property and casualty (P&C) insurance market. With unparalleled agility and cost-effective scaling, we offer cutting-edge expertise to address the industry's unique challenges and opportunities. Our finely tuned solutions, from system integration to delivering new digital capabilities, leverage both onshore and nearshore capabilities for flexible, efficient, and responsive support. This ensures seamless collaboration, improved communication, and faster turnaround times, all while maintaining high quality and cost-effectiveness, setting us apart in a world teeming with generic solutions.