Business Analyst
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems is seeking a Business Analyst for a Commercial P&C Insurance focus in Dublin, OH. The role bridges business units and technology, translating needs into actionable requirements across design, configuration, testing, and implementation.
The successful candidate will collaborate with underwriting, claims, policy administration, distribution, product, and technology stakeholders throughout the project lifecycle, ensuring aligned objectives and measurable outcomes.
Qualifications
- Experience facilitating requirements-gathering sessions with cross-functional stakeholders.
- Strong writing skills for BRDs, functional specs, user stories and test cases.
- Knowledge of SDLC and Agile/Scrum methodologies.
Responsibilities
- Plan requirements sessions and interviews with underwriting, claims and product teams.
- Translate business needs into functional and technical documentation and acceptance criteria.
- Collaborate with developers and QA throughout the SDLC to refine requirements.
- Support UAT, traceability, data mapping, and process improvements.
- Present findings and recommendations to technical and non-technical stakeholders.
Skills
Education
Tools
Job description
Universal Shield Insurance Group is a hybrid property and casualty insurance organization and insurtech providing innovative insurance solutions to underserved small-business markets on both an admitted and surplus lines basis.
Guided by an entrepreneurial spirit, we combine insurance expertise with modern technology to make doing business faster and more intuitive. Through our digital agency portals, direct-to-consumer platforms, and B2B solutions, we streamline the insurance experience and enable efficient, competitive underwriting decisions for our partners and customers.
- Experience with P&C insurance core platforms such as Guidewire, Duck Creek, Insurity, Majesco, or similar systems.
- Experience supporting insurance system implementations, upgrades, integrations, conversions, or migrations.
- Familiarity with regulatory and compliance requirements affecting P&C insurance policy, underwriting, claims, billing, or related systems.
- Experience using requirements management and project tracking tools such as Jira, Azure DevOps, or Confluence.
- Business Analysis certification such as CBAP, CCBA, or PMI-PBA.
- Insurance industry designations such as CPCU, AINS, or similar credentials
Universal Shield Insurance Group is seeking a Business Analyst with strong Commercial Property & Casualty (P&C) insurance experience and technical acumen to join our project delivery team.
This role serves as a critical liaison between our insurance business units and technology teams, translating business needs into clear, actionable requirements that support system design, configuration, development, testing, and implementation.
The Business Analyst will work closely with underwriting, claims, policy administration, distribution, product, technology, and executive stakeholders to understand business needs, evaluate processes, define requirements, and ensure technology solutions align with business objectives.
The ideal candidate will be able to effectively bridge business and technology teams, with the ability to understand business objectives, operational processes, and technical considerations. This individual will translate business needs into clear, actionable requirements while also helping business stakeholders understand technical constraints, dependencies, and solution options.
The successful candidate will use strong analytical judgment to clarify ambiguous requests, identify the underlying business need, and ensure proposed solutions address the appropriate problem. They will work collaboratively with both business and technical stakeholders to align requirements, expectations, and outcomes throughout the project lifecycle.
This position works closely with Project Managers and Development Managers throughout the project lifecycle and maintains strong alignment with Business Unit leadership.
- Plan and facilitate requirements-gathering sessions, workshops, and stakeholder interviews with underwriting, claims, policy administration, distribution, product, and other P&C insurance business units.
- Elicit, analyze, document, validate, and manage business, functional, and technical requirements for insurance systems, applications, and process improvement initiatives.
- Translate business requirements into detailed functional and technical documentation, including business requirements documents, functional specifications, user stories, acceptance criteria, process flows, wireframes, data mappings, and use/test cases.
- Analyze business processes and workflows to identify gaps, inefficiencies, risks, and opportunities for operational or system improvements.
- Partner with Project Managers to define project scope, requirements, timelines, dependencies, deliverables, and potential risks.
- Collaborate with Development Managers, developers, engineers, and QA resources throughout the Software Development Lifecycle (SDLC) to clarify requirements, evaluate proposed solutions, and resolve requirement-related questions.
- Participate in sprint planning, backlog refinement, design reviews, testing activities, and User Acceptance Testing (UAT).
- Serve as a liaison between Business Unit leadership and technology teams to ensure business priorities, operational requirements, and constraints are accurately represented in technical solutions.
- Develop and maintain business process documentation, workflow diagrams, requirements traceability matrices, system specifications, and other project documentation.
- Define acceptance criteria and support test planning and execution to confirm delivered functionality meets documented business requirements.
- Analyze data and system behavior to investigate issues, validate requirements, and support business decision-making.
- Manage changes to requirements throughout the project lifecycle and communicate the impact of changes to appropriate stakeholders.
- Present requirements, recommendations, findings, project updates, and solution considerations to both technical and non-technical audiences, including leadership.
- Bachelor's degree in Business Administration, Information Systems, Insurance/Risk Management, or a related field, or an equivalent combination of education and professional experience.
- 3–5 years of Business Analyst experience with direct experience supporting Commercial Property & Casualty insurance products, operations, or technology.
- Working knowledge of P&C insurance functions and systems, including one or more of the following: policy administration, underwriting, rating, claims, billing, product, or distribution.
- Demonstrated experience facilitating requirements-gathering sessions and workshops involving cross-functional business and technical stakeholders.
- Strong technical and business writing skills with experience developing business requirements documents, functional specifications, user stories, acceptance criteria, process flows, and workflow documentation.
- Working knowledge of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
- Ability to understand technical concepts and effectively communicate business requirements to developers, engineers, and other technology resources.
- Familiarity with data analysis, SQL, reporting tools, or similar methods used to investigate data issues and validate requirements.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent verbal and written communication skills with the ability to effectively communicate with both technical and non-technical audiences.
- Proven ability to manage competing priorities, work across multiple initiatives, and collaborate effectively with Project Managers, Development Managers, executives, and Business Unit leaders.
Business analysis, Agile, Requirements gathering, Business requirements, Project management, Jira
Business analysis, Agile, Requirements gathering, Business requirements, Project management, Jira
- Project driver - easy to work with
Expert Level
This is a Contract to Hire position based out of Dublin, OH.
The pay range for this position is $45.00 - $50.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Dublin,OH.
This position is anticipated to close on Sep 11, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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