Senior Business Analyst

Harvey Nash; O’Fallon (MO); Hybrid; USD 69,000 - 76,000; Full time

Job summary

Harvey Nash USA is seeking a Senior Business Analyst with hands-on Coupa P2P expertise to support a global leader in payments technology. The role emphasizes platform administration, production support, process optimization, and integrations.

The successful candidate will configure Coupa modules (Procurement, SIM, Sourcing, CLM), design workflows, manage supplier onboarding, and partner with ERP teams to deliver scalable procurement solutions while driving user adoption.

Qualifications

• 5+ years in Procure-to-Pay (P2P) processes and systems.
• 4+ years hands-on Coupa platform administration and support.
• 3+ years Coupa SIM experience.
• 3+ years Coupa Sourcing and CLM experience.
• Strong Coupa configuration and supplier onboarding experience.
• Experience integrating Coupa with ERP and third-party systems via APIs, cXML, or flat-files.
• Ability to translate business requirements into scalable technical solutions.

Responsibilities

• Provide end-to-end production support for Coupa, including incident management and root cause analysis.
• Configure, administer, and maintain Coupa modules: Procurement, SIM, Sourcing, CLM.
• Design and maintain approval workflows, forms, fields, groups, and content.
• Manage supplier onboarding, supplier information management, catalog administration, and punchout integrations.
• Support Coupa integrations with ERP, middleware, and third-party apps via APIs, cXML, and flat-files.
• Gather requirements, document specifications, and deliver enhancements with stakeholders.
• Develop and execute unit, integration, UAT, and regression test cases; support upgrades and governance.

Skills

Coupa P2P

SIM (Supplier Information Management)

Sourcing

Contract Lifecycle Management

Workflow design

Stakeholder management

Root cause analysis

Education

Bachelor’s degree in Information Systems/IT/Business Administration

Tools

Coupa Analytics

APIs & cXML integrations

ERP integrations

WalkMe (optional)

Job description

Harvey Nash USA is hiring a Product Manager to support a global leader in the payments technology industry.

Job Title: Senior Business Analyst

Location: Hybrid – O'Fallon, MO

Duration: 12+ Month Contract (Strong possibility of extension)

Job Overview

We are seeking an experienced Senior Business Analyst with strong hands‑on expertise in the Coupa Procure-to-Pay (P2P) platform. The ideal candidate will be responsible for Coupa platform administration, production support, business process optimization, configuration, integrations, and stakeholder management. The role requires deep functional knowledge of Supplier Information Management (SIM), Sourcing, Contract Lifecycle Management (CLMA), form design, and system integrations to deliver scalable and efficient procurement solutions.

Day-to-Day

Provide end-to-end production support for Coupa, including incident management, troubleshooting, root cause analysis, ticket tracking, and escalation.

Configure, administer, and maintain Coupa modules, including Procurement, SIM, Sourcing, and Contract Lifecycle Management.

Design and maintain approval workflows, requisition forms, custom fields, approval groups, content groups, lookups, and Process Automator.

Manage supplier onboarding, supplier information management, catalog administration, and punchout integrations.

Support Coupa integrations with ERP, middleware, and third-party applications using APIs, cXML, and flat-file interfaces.

Coordinate with business stakeholders, vendors, and technical teams to gather requirements, document functional specifications, and deliver enhancements.

Develop and execute unit, integration, UAT, and regression test cases.

Support Coupa upgrades, release management, integration monitoring, audit controls, and sandbox refresh activities.

Develop reports and dashboards using Coupa Analytics to support business decisions.

Provide end-user training, communicate platform updates, and identify opportunities for workflow automation and process improvement.

Nice-to-Have

• Coupa Technical Architecture Certification.
• Hands‑on experience with Coupa Analytics, Sourcing, and Contract Lifecycle Management.
• Familiarity with WalkMe or similar digital adoption platforms.
• Knowledge of Robotic Process Automation (RPA) and workflow automation tools.
• Experience with Coupa release management, platform governance, and Coupa Compass.
• Strong stakeholder management, communication, and change management skills.

Education Requirement

Bachelor’s degree in Information Systems, Information Technology, Business Administration, or a related field.

Equivalent professional experience may be considered.

Ideal Background

• 5+ years of experience in Procure-to-Pay (P2P) business processes and systems.
• 4+ years of hands‑on Coupa platform administration and support experience.
• 3+ years of hands‑on experience with Coupa Supplier Information Management (SIM).
• 3+ years of experience supporting Coupa Sourcing and Contract Lifecycle Management.
• Strong expertise in Coupa configuration, supplier onboarding, form design, workflow management, and integrations.
• Proven experience integrating Coupa with ERP and third‑party systems using APIs, cXML, and flat‑file interfaces.
• Demonstrated ability to troubleshoot complex issues, perform root cause analysis, and manage end‑to‑end testing.
• Experience serving as a Coupa Subject Matter Expert (SME), recommending solutions, optimizing procurement processes, and driving user adoption.
• Ability to translate business requirements into scalable technical solutions while managing multiple priorities in a fast‑paced environment.

A reasonable, good faith estimate of the hourly range for this position is $50–$55/hour on W2.

About us:

• Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.