Analyst

PRI Global; O’Fallon (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

PRI Global is seeking an experienced Business Analyst / Coupa SME to support and enhance a Source-to-Pay / Procure-to-Pay environment. The role focuses on Coupa administration, production support, configuration, integrations, supplier management, sourcing, contracting, and process improvement.

The ideal candidate will manage day-to-day platform support, drive automation opportunities, and partner with stakeholders on system enhancements, integrations, and analytics.

Qualifications

• 5+ years of experience with Procure-to-Pay / Source-to-Pay business processes and systems.
• 4+ years of hands-on Coupa administration and support experience.
• 3+ years of Coupa Supplier Information Management (SIM) experience.
• 3+ years of Coupa Sourcing and Contract Lifecycle Management.
• Strong hands-on experience configuring Coupa Procurement, SIM, Sourcing, and Contracting modules.
• Experience with Coupa integrations using APIs, cXML, and/or flat files.
• Experience troubleshooting complex application and integration issues.
• Experience with unit, integration, UAT, and regression testing.
• Strong business analysis, stakeholder management, communication, and problem-solving skills.
• Coupa Platform Certification is mandatory.
• Bachelor’s degree in Information Systems or equivalent professional experience.

Responsibilities

• Provide day-to-day administration and production support for the Coupa platform.
• Manage incidents, support tickets, troubleshooting, root cause analysis, and escalations.
• Configure and maintain Coupa functionality including punchout catalogs, content and approval groups, custom fields and objects, requisition forms, user administration and roles, reports and analytics, SIM forms, and CLM.
• Manage punchout integrations, vendor coordination, cXML setup, validation, and UAT.
• Support Coupa integrations with ERP, middleware, and third-party applications using APIs, cXML, and flat-file interfaces.
• Develop dashboards and reports using Coupa Analytics.
• Support Coupa upgrades, regression testing, integration testing, and UAT.
• Partner with business stakeholders to gather requirements, identify process improvements, and recommend automation opportunities.
• Provide end-user training and guidance on new Coupa features and functionality.
• Review Coupa releases and advise business teams on potential impacts and opportunities.

Skills

Procure-to-Pay knowledge

Coupa administration

Stakeholder management

Analytical thinking

Communication

Education

Bachelor's degree in Information Systems or equivalent

Tools

Coupa platform

APIs / cXML integration

WalkMe or digital adoption tools

Job description

We are looking for an experienced Business Analyst / Coupa SME to support and enhance a Source-to-Pay / Procure-to-Pay environment. This role will focus heavily on Coupa administration, production support, system configuration, integrations, supplier management, sourcing, contracting, and process improvement.

Key Responsibilities

• Provide day-to-day administration and production support for the Coupa platform.
• Manage incidents, support tickets, troubleshooting, root cause analysis, and escalations.
• Configure and maintain Coupa functionality, including:
• Punchout catalogs
• Content and approval groups
• Custom fields and objects
• Requisition forms
• User administration and roles
• Reports and analytics
• SIM forms
• Contract Lifecycle Management
• Sourcing, RFPs, and RFQs
• Integrations and OAuth
• Support Coupa Supplier Information Management (SIM) and supplier onboarding processes.
• Manage punchout integrations, including vendor coordination, cXML setup, validation, and UAT.
• Support Coupa integrations with ERP, middleware, and third-party applications using APIs, cXML, and flat-file interfaces.
• Develop dashboards and reports using Coupa Analytics.
• Support Coupa upgrades, regression testing, integration testing, and UAT.
• Partner with business stakeholders to gather requirements, identify process improvements, and recommend automation opportunities.
• Provide end-user training and guidance on new Coupa features and functionality.
• Review Coupa releases and advise business teams on potential impacts and opportunities.

Required Qualifications

• 5+ years of experience with Procure-to-Pay / Source-to-Pay business processes and systems.
• 4+ years of hands-on Coupa administration and support experience.
• 3+ years of Coupa Supplier Information Management (SIM) experience.
• 3+ years of experience with Coupa Sourcing and Contract Lifecycle Management.
• Strong hands-on experience configuring Coupa Procurement, SIM, Sourcing, and Contracting modules.
• Experience with Coupa integrations using APIs, cXML, and/or flat files.
• Experience troubleshooting complex application and integration issues.
• Experience with unit, integration, UAT, and regression testing.
• Strong business analysis, stakeholder management, communication, and problem-solving skills.
• Coupa Platform Certification is mandatory.
• Bachelor’s degree in Information Systems or equivalent professional experience.

Preferred Qualifications

• Coupa Technical Architecture Certification.
• Experience with Coupa Analytics.
• Experience with WalkMe or similar digital adoption tools.
• Knowledge of RPA, workflow automation, and process optimization.

The ideal candidate will be a hands-on Coupa Subject Matter Expert who can manage day-to-day platform support while also partnering with business and technical teams on system enhancements, integrations, automation, and process improvements.