Senior Business Analyst

LingaTech; Harrisburg (Dauphin County); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to lead the implementation of a cutting-edge CRM system. This pivotal role involves collaborating with stakeholders to define strategies, managing project delivery, and ensuring alignment with business objectives. The ideal candidate will possess extensive experience in business analysis, particularly with Microsoft Dynamics 365 CRM, and will thrive in an Agile environment. Join a dynamic team dedicated to driving innovation and enhancing customer engagement through advanced technology solutions. This is a fantastic opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• 6+ years of experience in business analysis and/or project management.
• 3 years directly working with Microsoft Dynamics 365 CRM.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Collaborate with stakeholders to define the CRM implementation strategy.
• Lead requirement gathering sessions for Dynamics 365 CRM capabilities.
• Drive end-to-end delivery of project tasks, managing timelines and resources.

Skills

Business Analysis

Project Management

Microsoft Dynamics 365 CRM

Agile Methodologies

Stakeholder Management

Data Migration

Communication Skills

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Computer Science

Tools

Microsoft Office Suite

Azure DevOps

JIRA

Job description

Join to apply for the Senior Business Analyst role at LingaTech

Join to apply for the Senior Business Analyst role at LingaTech

The Senior Business Analyst / Project Manager will play a pivotal role in the end-to-end implementation of Microsoft Dynamics 365 CRM.

This position is responsible for eliciting, analyzing, documenting, and validating business and system requirements while also leading project delivery activities. The individual will manage stakeholder relationships, drive solution design, support testing efforts, and ensure that project goals and timelines are achieved.

The ideal candidate will bring expertise in CRM business processes, enterprise system implementations, and Agile project delivery.

• Bachelor’s Degree in Business, Information Systems, Computer Science, or related field, or equivalent IT experience.
• 6+ years of experience in business analysis and/or project management.
• 3 years directly working with Microsoft Dynamics 365 CRM.
• Strong understanding of CRM business processes, including lead management, opportunity tracking, customer segmentation, and case management.
• Experience in Agile methodologies and working within DevOps (Azure DevOps preferred) or similar tools (e.g., JIRA).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), especially in process documentation and data analysis.
• Experience with data migration, integration, and user training within a CRM context is highly desirable.
• Exceptional communication, stakeholder management, and organizational skills.
• Microsoft Dynamics 365 certifications are a plus.

Core Responsibilities:

• Collaborate with stakeholders to define the CRM implementation strategy, ensuring alignment with business objectives and operational needs.
• Lead requirement gathering sessions to elicit business and technical needs, with a focus on Dynamics 365 CRM capabilities (Customer Insights, Sales, Field Services, and Customer Service).
• Translate business requirements into clear, concise user stories, use cases, and functional specifications.
• Drive end-to-end delivery of project tasks, managing timelines, resources, risks, and reporting to leadership.
• Serve as liaison between business users, technical teams, vendors, and Microsoft Dynamics consultants.
• Ensure all CRM-related system documentation, including business process flows, data models, and configuration details, are maintained and up to date.
• Assist in the configuration and customization of Microsoft Dynamics 365 CRM to meet business requirements.
• Manage changes to requirements and scope throughout the project lifecycle using structured change control processes.
• Oversee user acceptance testing (UAT), QA processes, and training to ensure CRM solutions meet business expectations.
• Facilitate sprint planning, reviews, and retrospectives for Agile teams.
• Track and report project status, risks, and issues to stakeholders and leadership.
• Ensure a successful handover to business operations and support teams post-implementation.

Essential Functions:

• Establish and manage requirement traceability matrix specific to CRM workflows and integrations.
• Support gap analysis between Dynamics 365 capabilities and current state processes.
• Document and validate high-level and detailed requirements, including integrations with other enterprise systems (e.g., ERP, BI tools).
• Create wireframes, mockups, and process diagrams to support CRM design and user experience improvements.
• Ensure clear documentation of data migration needs, integration points, and security/role configuration.
• Review and approve system design documents, test plans, and training materials.
• Support go-live readiness and post-deployment monitoring.
• Consolidate user feedback for continuous improvement of CRM functionalities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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