Senior Business Analyst

Ross Stores; Dublin, Northern (CA, KY); Hybrid; USD 99,000 - 164,000; Full time

Job summary

Ross Stores is seeking a Senior Business Analyst to act as an IT functional systems expert, leading cross-functional projects across allocation, planning and merchandising systems. You will translate business needs into actionable solutions, drive requirements gathering, and coordinate with IT and vendors to ensure successful delivery.

The role requires at least 5 years of experience in IT systems within a retail context, strong communication skills, and familiarity with tools like JIRA,

Qualifications

• At least 5 years of experience supporting IT systems in a complex environment.
• Strong BA practices: process mapping, requirements elicitation, use cases, and functional docs.

Responsibilities

• Lead cross-functional efforts translating business needs into actionable solutions for Merchandising, Planning, and Allocation initiatives.
• Facilitate workshops and stakeholder discussions to gather detailed requirements and translate them into user stories.
• Coordinate with architects, developers, and vendors to influence solution designs and ensure alignment with business needs.
• Own and maintain business requirements, functional designs, user stories, and backlog items for related systems.
• Support existing production systems, prioritize issues, coordinate fixes, and assist testing.
• Provide senior functional guidance to business partners on process, data flow, and system behavior.

Skills

Stakeholder management

Business analysis

Requirements elicitation

Use cases & user stories

Process mapping

Facilitation

System integration awareness

Documentation

Analytics & data awareness

Education

Bachelor's degree

Tools

JIRA

Confluence

Azure DevOps

Visio

Power BI

Tableau

Job description

GENERAL PURPOSE

The Senior Business Analyst is an experienced IT functional systems analyst, project leader, and internal consultant responsible for improving and enabling business capabilities across allocation applications and related retail planning systems. This role partners closely with business stakeholders, IT teams, and delivery partners to facilitate process and system improvements, influence solution direction, and support the successful delivery of high-impact initiatives. The Senior Business Analyst coordinates the efforts of internal and external partners in both the support of existing production systems and the execution of new projects, and serves as a senior functional expert in one or more disciplines.

The base salary range for this role is $99,900 – $163,950. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Lead cross-functional efforts with internal and external technical teams, vendors, and key business users in the support of existing systems and the delivery of Merchandising, Planning, and Allocation initiatives by translating business strategy and needs into actionable solutions.
• Lead analysis of business processes, services, application capabilities, and technologies by facilitating workshops, interviews, and stakeholder discussions to gather detailed requirements, refine use cases and user stories, and translate them into effective solutions.
• Drive alignment across business stakeholders, IT, business, support teams, and vendors by communicating complex concepts clearly, building strong partnerships, and influencing solution direction and delivery outcomes.
• Own and maintain business requirements, functional designs, user stories, and backlog items for related systems within the assigned functional area.
• Lead or coordinate efforts in the support of existing production systems by defining and prioritizing system issues and enhancement requests, analyzing root causes, coordinating support and development activities, and supporting testing and validation of fixes and enhancements.
• Provide Tier 0/Tier 1 functional guidance and senior functional leadership to business partners regarding process, system behavior, and data flow logic.
• Collaborate with architects, developers, application analysts, and vendors to influence solution designs, review wireframes or other design artifacts where applicable, and ensure solutions align with business needs, technical standards, and enterprise architecture.
• Prepare and deliver analyses, options, recommendations, and communications for stakeholders, project managers, and leadership, ensuring progress, risks, and outcomes are conveyed clearly and accurately.
• Create and maintain functional specifications, process maps, swim lane diagrams, system context diagrams, data flow diagrams, test support materials, user guides, and reference documentation, ensuring materials remain current as systems evolve.
• Support change management and continuous improvement by promoting user adoption, identifying process improvement opportunities, and helping strengthen BA practices, delivery processes, and documentation standards.

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Systems Thinking and End-to-End Impact Awareness
• Proactive Problem Identification & Prevention
• Documentation Stewardship and Knowledge Management
• Responsiveness & High‑Quality Partner Communication

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• At least 5 years of experience supporting IT systems, processes, or capabilities in a complex, highly integrated environment, preferably in retail, planning, allocation, merchandising, or supply chain domains.
• Strong understanding of business analysis practices, including process mapping, requirements elicitation, use case and user story development, and functional documentation.
• Strong analytical and problem-solving skills, including the ability to identify root causes, evaluate impacts, and recommend practical solutions.
• Strong communication and facilitation skills, with the ability to work effectively with technical and non-technical stakeholders, lead cross-functional discussions, and drive alignment.
• Understanding of application development and software development lifecycle concepts, with experience working closely with engineers, developers, and delivery teams.
• Strong organizational skills and the ability to manage multiple priorities with attention to detail, consistency, and follow-through.
• Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI, Tableau, or equivalent tools.
• Familiarity with ERP or merchandising systems such as Oracle Retail, SAP, or Blue Yonder, including integrations with planning, forecasting, and allocation-related tools.
• Ability to quickly learn new technologies and use AI-assisted tools to improve efficiency and accuracy in analysis, documentation, and execution.

PREFERRED QUALIFICATIONS:

• Experience working in Agile (Scrum/SAFe) and/or Waterfall delivery environments.
• Experience working with wireframing tools.
• Prior experience supporting allocation, planning, merchandising, or supply chain systems in a retail environment.
• Experience with JDA/Blue Yonder Allocation systems, documentation repositories, or related support and analysis tools.
• Familiarity with SQL for analysis, validation, or troubleshooting.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent practical experience.

PHYSICAL REQUIREMENTS

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically
• This role is a hybrid position that requires regular in-office presence, including to engage in in person team interaction, meetings and collaboration, client support, and/or feedback
• However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER:

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.