Senior Business Analyst

ICF; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Business Analyst to bridge communication between technical teams and clients. This role involves translating business requirements into actionable user stories within an Agile framework. Ideal candidates will have extensive experience in business analysis and strong communication skills. The position offers a remote work environment within the U.S. and requires U.S. citizenship.

Qualifications

• 6+ years of business analysis experience.
• 3+ years translating requirements into user stories.
• 1+ year experience with the ServiceNow Platform.

Responsibilities

• Translate business requirements into user stories for development.
• Facilitate meetings with clients and internal teams.
• Support all project phases and author functional documents.

Skills

Communication

Critical Thinking

Attention to Detail

Technical Troubleshooting

Tools

ServiceNow

Gherkin

Job description

Join to apply for the Senior Business Analyst role at ICF.

Description

Senior Business Analyst

The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories for application and solution development. This position operates within an Agile team. The Business Analyst defines detailed stories with acceptance criteria in collaboration with product owners and ICF’s technology team, facilitating meetings with clients and internal technical and operational teams. Strong communication, critical thinking, and attention to detail are essential for project success and client satisfaction.

This role involves working directly with stakeholders, serving as a Business representative, and effectively communicating via phone, web conferencing, and MS Teams. Responsibilities include supporting all project phases, authoring content, and peer reviewing documents such as functional, technical, and training materials.

Basic Qualifications

• US Citizenship (required by the federal government).
• Active DHS Public Trust Clearance.
• Must reside and work in the United States.
• 6+ years of business analysis experience.
• 3+ years translating requirements into user stories.
• 3+ years in an agile environment.
• 2+ years creating documentation like process maps and role matrices.
• 2+ years working independently with stakeholders to elicit and prioritize requirements.
• 1+ year in a fast-paced IT environment.
• 1+ year experience with the ServiceNow Platform.
• 1+ year experience manually testing user stories.
• 1+ year facilitating sprint ceremonies and meetings.
• 1+ year using Gherkin syntax for acceptance criteria.

Desired Qualifications

• Proficiency in Gherkin syntax.
• Strong agile experience.
• Ability to analyze system documentation and summarize functionality.
• Understanding of system technologies related to deliverables.
• Experience creating and maintaining project roadmaps.
• Technical troubleshooting skills.

Professional Skills

• Excellent verbal and written communication.
• Understanding of system technologies.
• Comfort with system demonstrations and stakeholder presentations.
• Ability to work effectively in fast-paced environments.

Work Environment

ICF is a global advisory and technology services provider committed to diversity and inclusion. We offer reasonable accommodations for applicants with disabilities or religious beliefs. Contact [e-mail] for assistance.

We promote fairness in our interview process and prohibit AI use during interviews unless accommodations are requested in advance.

Pay Range

Factors influencing pay include experience, skills, location, and certifications. The listed range is $0.00 - $0.00 for full-time employment.

Additional Information

Position located remotely within the U.S. with a mid-senior level, full-time role in research, analysis, and IT within the business consulting industry.