Senior Business Analysis & Underwriting Solutions Lead

CNA; Chicago, Northern (IL, KY); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA is seeking a Senior Technical Analyst to support the Small Business Technology team and drive modernization, digital enablement, and operational improvements across business and IT functions.

The role requires analyzing complex processes, translating business needs into executable solutions, and coordinating with underwriting, product, actuarial, and operations teams in a hybrid work environment.

Qualifications

• Bachelor's degree in a related discipline or equivalent.
• Typically seven years of related work experience.

Responsibilities

• Supports CNA’s agent-facing portal and policy administration modernization, P&C Programs initiatives, digital and API partner integrations, rating and underwriting enhancements, production issue resolution, process controls, vendor or third-party technology relationships, and identifying, developing, deploying, and managing AI agents and intelligent automation solutions that improve operational efficiency, decision‑making, and user experiences.
• Performs a combination of duties in accordance with departmental guidelines: Senior technical analyst and lead for projects in functional area.
• Works collaboratively with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
• Independently performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business solutions to management for approval.
• Analyzes, plans, conducts and/or prepares plans or procedures that provide operational and/or technical support to business operations to achieve specific objectives.
• Maintains an ongoing interface with various organizational and regional groups in areas such as decision analysis, technical needs, planning and execution.
• Determines best practices and recommends improvements to current practices.
• Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.
• Serves as a primary liaison for business issues and operations.
• Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
• Acts as technical resource on best practices for assigned business/functional areas.
• Continuously learns new trends and developments within functional area of expertise and the insurance industry.
• May perform additional duties as assigned.

Skills

Project management

Scaled Agile

Change management

Communication

AI technologies

Business process analysis

Production support

Multitasking

Technical analysis

Insurance tech

Education

Bachelor's degree

Tools

Policy administration systems

Job description

CNA is seeking a Senior Technical Analyst to support the Small Business Technology team and drive modernization, digital enablement, and operational improvements across business and IT functions.

The role requires analyzing complex processes, translating business needs into executable solutions, and coordinating with underwriting, product, actuarial, and operations teams in a hybrid work environment.