Senior Business Analyst - Underwriting & Digital Enablement

01460 Continental Casualty Company

Chicago (IL)

Hybrid

USD 72,000 - 141,000

Full time

14 days+

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Job summary

CNA, a leading insurance company based in Illinois, seeks an experienced Senior Technical Analyst to support modernization efforts across agent-facing portals and policy administration systems. You will analyze complex processes, define requirements, and translate business needs into executable outcomes while collaborating across business, technology, underwriting, product, actuarial, and operations teams.

The role requires seven years of related experience and a bachelor’s degree, with a hybrid

Qualifications

Bachelor’s degree in a related discipline or equivalent.

Responsibilities

Supports CNA’s agent-facing portal and policy administration modernization, P&C Programs initiatives, digital and API partner integrations, rating and underwriting enhancements, production issue resolution, process controls, vendor or third-party technology relationships, and identifying, developing, deploying, and managing AI agents and intelligent automation solutions that improve operational efficiency, decision‑making, and user experiences.
Performs a combination of duties in accordance with departmental guidelines: Senior technical analyst and lead for projects in functional area.
Works collaboratively with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
Independently performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business solutions to management for approval.
Analyzes, plans, conducts and/or prepares plans or procedures that provide operational and/or technical support to business operations to achieve specific objectives.
Maintains an ongoing interface with various organizational and regional groups in areas such as decision analysis, technical needs, planning and execution.
Determines best practices and recommends improvements to current practices.
Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.
Serves as a primary liaison for business issues and operations.
Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
Acts as technical resource on best practices for assigned business/functional areas.
Continuously learns new trends and developments within functional area of expertise and the insurance industry.
May perform additional duties as assigned.