Senior Buckeye Link Counselor & Student Services Lead

The Ohio State University; Columbus (OH); On-site; USD 45,000 - 47,000; Full time

Job summary

The Ohio State University is hiring a Senior Buckeye Link Counselor in Columbus, OH. You will act as a fully functioning Buckeye Link Counselor with responsibilities across Undergraduate Admissions, Graduate/Professional Admissions, and Orientation, focusing on resolving complex cases and improving processes.

Key duties include supporting student employees, adjusting schedules, developing training, maintaining Salesforce/knowledge base content, and working with Buckeye Link leadership to

Qualifications

• Experience in customer service and/or call center environments.
• Advanced knowledge of student information systems (SIS) and Salesforce.
• Familiarity with university policies and working with diverse populations.

Responsibilities

• Serve as a resource for staff and student employees; resolve escalated cases and provide real-time feedback.
• Maintain knowledge base across admissions, orientation, and related functions; update templates as needed.
• Provide weekly updates and support training, scheduling, and workload management.

Skills

Customer service

Call center

Independent work

Communication

Education

Bachelor’s Degree / equivalent

Job description

The Ohio State University is hiring a Senior Buckeye Link Counselor in Columbus, OH. You will act as a fully functioning Buckeye Link Counselor with responsibilities across Undergraduate Admissions, Graduate/Professional Admissions, and Orientation, focusing on resolving complex cases and improving processes.

Key duties include supporting student employees, adjusting schedules, developing training, maintaining Salesforce/knowledge base content, and working with Buckeye Link leadership to