Student Services Counselor – Buckeye Link

Ohio State University; United States; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

Ohio State University’s Buckeye Link is seeking a Buckeye Link Counselor to help students and families with the business of being a Buckeye—from application through graduation. Counselors assist via phone, email, and in-person interactions, translating complex information into practical guidance while navigating multiple systems.

The role emphasizes empathy, resiliency, and strong customer service in a fast-paced, student-centered environment.

Qualifications

• Bachelor's degree or equivalent combination of education/experience.
• Two years of relevant experience with minimum of one year in customer service and/or call center environment.

Responsibilities

• Provide excellent service to students and families mainly by phone, email, and in-person interactions.
• Counsel students to assess needs and provide clear solutions or recommendations.
• Navigate multiple systems to translate complex information into easy-to-understand guidance for students and families.

Skills

Customer service

Call center experience

Empathy

Education

Bachelor's degree or equivalent

Job description

Ohio State University’s Buckeye Link is seeking a Buckeye Link Counselor to help students and families with the business of being a Buckeye—from application through graduation. Counselors assist via phone, email, and in-person interactions, translating complex information into practical guidance while navigating multiple systems.

The role emphasizes empathy, resiliency, and strong customer service in a fast-paced, student-centered environment.