Senior Broadband Field Technician

Mediacom Communications; Des Moines (IA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Company provided vehicle & gas card

Paid on-the-job training

Company provided tools, tablet, and/or

Health, vision, dental insurance

Paid vacation & holidays

Job summary

Mediacom Communications is looking for a Broadband Specialist IV to perform field technical work maintaing the HFC plant from node to tap, troubleshoot, and turn on new distribution systems. You will handle maintenance and repair of CATV distribution and HSD systems, with on-call duties as needed.

The role requires climbing, lifting up to 100 lbs, and ability to work evenings, weekends, and overtime. A valid driver's license and relevant cable tech experience are essential for this on-site field

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Valid driver's license; satisfactory driving record required.
• Minimum of 6 months' time spent as Broadband Specialist III or 5+ years' equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
• Ability to trouble shoot customer premise equipment and cable issues.

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store and maintain all test equipment used in system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners and wire and uses hand tools; splices coax & fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• On-call duty may be required; Other functions that may be assigned.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Skills

Customer interaction

Problem solving

Field testing

Safety compliance

Communication

Physical stamina

Climbing & lifting

Time management

Team collaboration

Adaptability

Education

High school diploma or GED

Associates degree

Job description

Mediacom Communications is looking for a Broadband Specialist IV to perform field technical work maintaing the HFC plant from node to tap, troubleshoot, and turn on new distribution systems. You will handle maintenance and repair of CATV distribution and HSD systems, with on-call duties as needed.

The role requires climbing, lifting up to 100 lbs, and ability to work evenings, weekends, and overtime. A valid driver's license and relevant cable tech experience are essential for this on-site field